Open to opportunities

Dessarae Grant

@dessaraegrant

Message

Customer service professional driving operational efficiency and exceptional satisfaction.

Jamaica

Message

What I'm looking for

I seek a customer-focused role where I can optimize service operations, improve SOPs, and use data to boost satisfaction and retention in a collaborative environment.

I am a customer service representative with over two years of progressive experience coordinating high-touch client interactions and multi-vendor service management.

I have a track record of translating client service goals into operational workflows, maintaining 100% service readiness and achieving 5.0/5.0 customer satisfaction through proactive coordination and communication.

I specialize in workflow optimization, SOP development, and data-driven reporting, including forecasting in Excel to balance demand and vendor allocation and reduce backlogs.

I am detail-oriented, empathetic, and results-driven, having audited processes to cut vendor response times by 70% and sustain 95% utilization while improving retention for premium service programs.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Sutherland Global

Oct 2025 - Present (3 months)

Managed high-volume customer interactions and coordinated multi-vendor service logistics, achieving 5.0/5.0 customer satisfaction and maintaining 100% service readiness while reducing vendor response times by 70%.