Steve Shahid
@steveshahid
Senior ServiceNow architect driving ITSM/ITOM automation, CMDB accuracy, and secure integrations.
United StatesWhat I'm looking for
I am a strategic and innovative ServiceNow Architect with more than a decade of experience guiding global organizations through complex ITSM and ITOM transformations.
I combine deep technical expertise in Glide scripting, Flow Designer, IntegrationHub, and scripted APIs with an architectural mindset focused on scalability, governance, and security.
I have led multidisciplinary teams to modernize service delivery through automation, secure integrations, and CMDB optimization, achieving measurable reductions in manual effort and improved CMDB accuracy.
I hold ServiceNow certifications (CSA, CAD, CIS) and an ITILv4 Foundation, and I am passionate about designing future-ready solutions that reduce operational overhead and align IT services with business goals.
Experience
Work history, roles, and key accomplishments
ServiceNow Solution Architect
Nexovate Systems
Jan 2022 - Present (3 years 9 months)
Architected and delivered end-to-end ServiceNow solutions across ITSM, ITOM, CMDB and Discovery, driving automation that reduced manual effort by 35% and improving CMDB accuracy with reconciliation and service-mapping patterns.
KPDelivered ITSM, ITOM and GRC transformations for large enterprises, developed reusable scoped apps and workflows, and implemented CI/CD pipelines to automate deployment and testing.
Designed and implemented enterprise ITSM and ITOM frameworks including Incident, Change, CMDB and Discovery; integrated ServiceNow with AWS and internal systems via REST and MID Server and strengthened platform security with RBAC and scoped ACLs.
ServiceNow Analyst/Developer
Pathways Consulting Group
Mar 2013 - May 2017 (4 years 2 months)
Supported configuration of Incident, Problem, Change and Knowledge modules, assisted with Discovery and CMDB relationships, and conducted requirements gathering, testing and documentation for platform enhancements.
Education
Degrees, certifications, and relevant coursework
Jones College
Bachelor of Science, Computer Science
Bachelor's degree in Computer Science.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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