Open to opportunities

David Ash

@davidash

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ServiceNow Architect specializing in ITSM/ITOM, integrations, automation, and secure platform design.

United States

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What I'm looking for

I seek senior ServiceNow roles focused on architecture, integrations, CMDB strategy, and platform security—opportunities to lead teams and drive automation.

I am a ServiceNow Architect with 12+ years designing and delivering enterprise ITSM and ITOM solutions, focused on scoped applications, automation, and secure integrations.

I've led platform strategy and engineering—defining CMDB models, discovery and service mapping, integration architectures (REST/SOAP, IntegrationHub, OAuth2, SAML), and platform security including ACLs, domain separation, and encryption.

I drive developer standards, CI/CD practices, and workflow automation using Flow Designer, Orchestration, and ATF to improve reliability, scalability, and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Solution Architect

Current

ServiceSmartz

Jan 2022 - Present (3 years 9 months)

Designed enterprise ITSM and ITOM solutions across Incident, Change, CMDB, Discovery, Service Mapping and Event Correlation; defined secure integration architectures and platform governance to improve scalability and upgrade compliance.

CMDB Modeling Discovery OAuth 2.0 Flow Designer ACLs Orchestration

Lead ServiceNow Developer

TechWize

Jul 2019 - Dec 2021 (2 years 5 months)

Led development teams to deliver scalable ServiceNow solutions using Glide APIs and scoped applications, implemented automation and CMDB optimizations, and enforced coding standards to improve delivery quality.

JavaScript Flow Designer Orchestration Coding Standards

ServiceNow Developer

CodeStreet

Aug 2016 - Jun 2019 (2 years 10 months)

Developed server and client scripts, scripted REST APIs and integrations to extend ITSM modules, enabling secure OAuth/SAML-based connectivity and SLA-driven workflows.

Business Rules Script Includes Client Script OAuth 2.0 SAML SLA

ServiceNow Analyst

ZAR IT Solutions

Mar 2013 - Jul 2016 (3 years 4 months)

Supported ITSM processes including Incident, Problem, Change and Knowledge management; assisted in CMDB maintenance, discovery patterns and requirements documentation to improve operational support.

Incident Management Problem Management Change Management Testing