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@davidash
ServiceNow Architect specializing in ITSM/ITOM, integrations, automation, and secure platform design.
United StatesI am a ServiceNow Architect with 12+ years designing and delivering enterprise ITSM and ITOM solutions, focused on scoped applications, automation, and secure integrations.
I've led platform strategy and engineering—defining CMDB models, discovery and service mapping, integration architectures (REST/SOAP, IntegrationHub, OAuth2, SAML), and platform security including ACLs, domain separation, and encryption.
I drive developer standards, CI/CD practices, and workflow automation using Flow Designer, Orchestration, and ATF to improve reliability, scalability, and operational efficiency.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
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Work history, roles, and key accomplishments
ServiceSmartz
Jan 2022 - Present (3 years 10 months)
Designed enterprise ITSM and ITOM solutions across Incident, Change, CMDB, Discovery, Service Mapping and Event Correlation; defined secure integration architectures and platform governance to improve scalability and upgrade compliance.
TechWize
Jul 2019 - Dec 2021 (2 years 5 months)
Led development teams to deliver scalable ServiceNow solutions using Glide APIs and scoped applications, implemented automation and CMDB optimizations, and enforced coding standards to improve delivery quality.
CodeStreet
Aug 2016 - Jun 2019 (2 years 10 months)
Developed server and client scripts, scripted REST APIs and integrations to extend ITSM modules, enabling secure OAuth/SAML-based connectivity and SLA-driven workflows.
ZAR IT Solutions
Mar 2013 - Jul 2016 (3 years 4 months)
Supported ITSM processes including Incident, Problem, Change and Knowledge management; assisted in CMDB maintenance, discovery patterns and requirements documentation to improve operational support.
Degrees, certifications, and relevant coursework
Bachelor of Science, Computer Science
Completed a Bachelor's degree in Computer Science.
Software and tools used professionally
United StatesYou can contact David and 90k+ other talented remote workers on Himalayas.
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