Mahem Shad
@mahemshad
ServiceNow Solution Architect delivering scalable ITSM, ITOM, and CMDB solutions.
United StatesWhat I'm looking for
I am a ServiceNow Solution Architect with 9+ years designing and delivering enterprise ServiceNow solutions across ITSM, ITOM (Discovery, Service Mapping, Event Management), and CMDB in highly governed environments. I lead stakeholder workshops, translate requirements into scalable architectures, and drive platform governance, release strategy, and automation using Flow Designer and scripting best practices.
I have a strong track record supporting production readiness and sustainment through CMDB/data quality controls, integration reliability, and operational troubleshooting aligned with ITIL v4 and security standards. I mentor development teams, enforce code quality and upgrade-safe patterns, and deliver measurable improvements in CI accuracy, automation reliability, and platform adoption.
Experience
Work history, roles, and key accomplishments
ServiceNow Solution Architect
DMI
Aug 2025 - Present (10 months)
Own end-to-end ServiceNow solution architecture and delivery for enterprise ITSM, ITOM, and CMDB programs, improving CMDB accuracy and operational visibility through governed designs and automation.
ServiceNow Architect/Lead
CRI Advantage
Aug 2022 - Jul 2025 (2 years 11 months)
Led configuration and governance of enterprise ITSM, ITOM, and CMDB modules, architecting scalable automation and CI/CD practices to reduce operational toil and improve platform reliability.
ServiceNow Developer/Lead
Cconch Consulting
Mar 2020 - Jul 2022 (2 years 4 months)
Delivered ITOM implementations including Discovery, Service Mapping, and Event Management; built integrations and scoped applications with ATF tests to enable repeatable, production-ready releases.
ServiceNow Administrator
WorldPay
Jan 2016 - Feb 2020 (4 years 1 month)
Supported enterprise ITSM and CMDB operations, implementing integrations, scripted REST APIs, and security/governance controls to maintain data integrity and upgrade readiness.
Education
Degrees, certifications, and relevant coursework
Western Governors University
Bachelor of Science, Network Engineering and Security
Completed a Bachelor of Science in Network Engineering and Security focusing on network design, security principles, and systems administration.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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