shafia faris

Promoted to Sales Manager, I am responsible for closing sales deals and facilitating client onboarding through product demonstrations. My role also involves evaluating and optimizing sales team performance by assessing KPIs, scrutinizing the sales pipeline, and monitoring target achievement.

I researched businesses and their current providers to offer superior solutions, reaching out to owners to understand their workflows and pain points. I provided software demos, ensuring they met client needs, and supported them through trials to ensure smooth sign-ups.

I led a team of 10 Account Executives, focusing on prospecting new businesses and building a robust sales pipeline to close deals. My role involved coaching and mentoring the team on strategic selling techniques within the B2B sphere.

I worked directly with multinational companies like Coca Cola and Home Depot to assist in creating optimal versions of our facial recognition software. My responsibilities included following up on pending tasks for timely resolution and proactively handling errors by observing live activity on client portals.

I was responsible for training and onboarding customers on SaaS, ensuring they were ready to go live with the application and identifying expansion opportunities. My duties also included managing daily client issues, tickets, and account setups, while meticulously tracking information in internal CRMs like Zendesk and Salesforce.

I managed an outbound and inbound sales project, overseeing team performance and actively participating in selling and closing deals. My responsibilities also included creating and publishing daily reports to track progress and identify areas for improvement.

I provided training and managed a team, overseeing their performance through daily reports. My role also involved new hiring, conducting new hire training, and handling public relations on behalf of the company.

I was responsible for training newly hired batches and existing employees, providing performance-related coaching. My duties included monitoring and evaluating calls to ensure quality and adherence to standards.

I provided services to companies such as Western Union and Better Business Bureau, reviewing accounts and transaction histories as a Chargeback Analyst. My responsibilities included resolving financial disputes, monitoring eligibility for dispute payouts, and making follow-up calls to customers.

Studied Marketing at Virtual University from December 2016 to April 2020. The curriculum focused on key marketing principles and strategies.