Open to opportunities

Ali User

@aliuser12

Message

Results-oriented Sales/Client Manager driving revenue growth and client satisfaction.

Pakistan

Message

What I'm looking for

I am looking for a role that values client relationships and offers growth opportunities in a dynamic environment.

As a results-oriented Sales/Client Manager, I have a proven track record in driving revenue growth and optimizing account performance. My expertise lies in sales strategy, contract negotiation, and exceeding targets, all while building strong client relationships. I focus on leveraging data-driven insights to enhance customer retention and deliver impactful business solutions.

In my current role at Orbit 360 Inc., I excel in Sales, Account Management, and Client Support, driving business growth by closing high-value deals and ensuring seamless client experiences. My achievements include generating $10K in revenue within a month and consistently retaining clients, earning high-performance recognition from management. I am passionate about delivering exceptional service and fostering long-term client relationships.

Experience

Work history, roles, and key accomplishments

Current

Sales Account Manager & Lead Appointment Setter

Current

Orbit 360 Inc.

Oct 2022 - Present (2 years 10 months)

As a client-facing professional at Orbit 360 Inc., a Human Resource Management firm specializing in IT Services, I excel in Sales, Account Management, Client Support, and Appointment Setting. I drive business growth by building strong relationships, closing high-value deals, and ensuring seamless client experiences across multiple projects.

Client Relationship Management Sales Strategy Development Account Management Customer Retention Sales Forecasting Contract Management Communication Skills Team Leadership

Customer Support Specialist

SDS-IT (PayActiv)

Aug 2021 - Present (4 years)

At SDS-IT (PayActiv), a leading US-based FinTech company, I worked as a Customer Support Specialist Tier-I, Chat Support Specialist Tier-I, and Email Support Specialist Tier-I. I handled customer interactions across multiple channels, ensuring efficient issue resolution and high satisfaction rates.

Customer Support

Client Service Executive

MTBC (Carecloud Inc)

Jul 2020 - Present (5 years 1 month)

MTCB is a leading US-based medical billing firm specializing in revenue cycle management. As a Client Service Executive, I played a key role in Accounts Receivables for Doctors and Verification of Benefits for Patients, ensuring seamless claim processing and maximized reimbursements.

Accounts Receivable Management Medical Billing Problem Solving

Customer Support Executive

Ibex

Jun 2019 - Present (6 years 2 months)

Ibex is a leading Human Resource Management company, providing top-tier customer support solutions for global brands. I worked as a Customer Support Specialist on SquareTrade, a renowned extended warranty provider, where I handled warranty claims, resolved product issues, and ensured smooth claim processing.

Customer Support Warranty Processes Technical Troubleshooting

Travel Consultant

Travel House UK

Jun 2017 - Present (8 years 2 months)

Travel House UK is a top 3 ranked US-based travel agency, specializing in premium travel solutions and exceptional customer service. As a Travel Consultant, I provided tailored travel itineraries, assisted clients with flight bookings, and ensured seamless travel experiences.

Customer Service

Trainer & Sales Closer

Sapient Communication Ptvltd.

May 2016 - Present (9 years 3 months)

Sapient Communications PTVLTD is a leading BPO provider specializing in customer service, sales, and lead generation for global markets. I began as a Senior Sales Representative, consistently surpassing sales targets through strategic outreach. My success led to a promotion as Sales Trainer, where I mentored new hires, developed sales strategies, and improved team performance to drive revenue grow

Sales Strategy Development Team Leadership Mentoring Lead Generation Strategic Outreach Communication Skills Sales Forecasting

Education

Degrees, certifications, and relevant coursework

IMCCB H8/4 Islamabad

Bachelors In Marketing, Marketing

2012 - 2016

Completed a Bachelor's degree in Marketing, focusing on core marketing principles and strategies. Gained expertise in market analysis, consumer behavior, and brand management.

IMCCB H8/4 Islamabad

Intermediate In Computer Science, Computer Science

2012 - 2014

Studied Intermediate Computer Science, covering foundational concepts in computing and programming. Developed skills in software applications and basic system operations.