Open to opportunities

Dayyan Arshad

@dayyanarshad

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Accomplished sales executive with a passion for customer service.

Pakistan

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What I'm looking for

I am looking for a role that fosters growth, values teamwork, and emphasizes customer satisfaction.

I am an accomplished sales representative with a strong background in customer service and a passion for delivering high-quality solutions. Currently, I serve as a Senior Sales Executive at TechDoseBPOPvt.Ltd., where I spearhead inbound and outbound lead conversion, consistently closing $7000 in sales each month. My approach involves qualifying prospects through NEPQ-based discovery to uncover their true buying motives, allowing me to present tailored digital solutions that effectively address their growth challenges.

Throughout my career, I have built trust-based follow-ups that significantly reduce ghosting and increase close rates. My collaborative efforts with development and design teams ensure that deliverables align with client goals, fostering a seamless experience. Prior to my current role, I gained valuable experience as a Senior Customer Success Representative at IbexGlobal, where I resolved customer queries while maintaining key performance indicators. My journey in sales began as a Junior Lead Generation agent, where I honed my skills in generating leads through cold calling.

Experience

Work history, roles, and key accomplishments

Current

Sr. Sales Executive

Current

TechDoseBPOPvt.Ltd.

Nov 2024 - Present (9 months)

Spearheaded inbound and outbound lead conversion, consistently closing $7000 monthly. Qualified prospects using NEPQ-based discovery to uncover genuine buying motives and presented tailored digital solutions.

Lead Conversion Sales Digital Solutions Qualifying Prospects Client Relationship Management Business Development Sales Strategy Communication Negotiation

Sales Executive

JumppacePvt.Ltd.

Feb 2024 - Present (1 year 6 months)

Increased overall sales by engaging consumers and refining strategies. Managed large customer accounts and consistently exceeded quotas.

Sales Customer Engagement Account Management Quota Attainment Problem Solving Team Motivation Customer Service Sales Operations Business Growth

Senior Customer Success Representative

IbexGlobal.

Oct 2022 - Present (2 years 10 months)

Resolved everyday customer queries as a Walmart customer support chat/voice agent, maintaining all KPIs including AHT and CSAT. Achieved multiple bonus targets and received dependability certificates.

Customer Support Chat Support KPIs Customer Satisfaction Communication Technical Support Call Center Operations

Lead Generation Supervisor

TechDoseBPOPvt.Ltd.

Nov 2020 - Present (4 years 9 months)

Supervised a team of over 20 agents, ensuring the achievement of monthly and weekly targets. Assisted in the planning and execution of business development initiatives, maintaining high professionalism.