Open to opportunities

Eugene Boakye Yiadom

@eugeneboakyeyiadom

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Results-driven sales associate with expertise in customer experience.

Canada

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What I'm looking for

I am seeking a dynamic role that fosters growth, collaboration, and innovation.

As a dedicated sales associate with a strong background in customer experience, I have consistently demonstrated my ability to drive sales and enhance customer satisfaction. My recent role at Talize Inc. allowed me to achieve a 20% increase in daily sales through strategic merchandising and exceptional problem-solving skills. I pride myself on my adaptability and commitment to learning, which has enabled me to quickly master operational processes and contribute to a positive shopping environment.

My experience spans various roles, including inside sales and customer support, where I have effectively utilized CRM tools like Zoho and Salesforce to track leads and improve efficiency. I have a proven track record of exceeding quotas and enhancing customer loyalty through targeted marketing campaigns and personalized communication. My analytical skills and data-driven approach have consistently led to improved performance metrics and customer satisfaction rates.

Experience

Work history, roles, and key accomplishments

Current

Retail Sales Associate

Current

Talize Inc

Jul 2024 - Present (11 months)

Achieved a 20% increase in daily sales through strategic merchandising and optimized product placement. Resolved customer complaints with a 95% resolution rate, maintaining a clean sales floor and ensuring a positive shopping environment.

Sales Customer Service Problem Solving Merchandise Communication Data Driven Flexibility Relationship Building

Inside Sales Representative

GCBS Group

Jan 2024 - Apr 2024 (3 months)

Utilized Zoho CRM to enhance lead tracking and organization, achieving a 25% increase in efficiency. Met monthly quotas with an average of 25 booked appointments, contributing to revenue growth.

Zoho Sales Lead Generation Communication Customer Relationship Management Data Driven

Outbound/Inound Service Representative

Sick Kids Foundation

Sep 2023 - Jan 2024 (4 months)

Collaborated with teams to improve customer issue resolution by 25%. Managed an average of 80 calls daily, ensuring compliance with policies and achieving an 85% first-contact resolution rate.

Customer Service Team Collaboration Compliance Communication Data Driven

Customer Experience Associate

GCB Bank PLC

Aug 2022 - Sep 2023 (1 year 1 month)

Executed marketing campaigns that increased customer acquisition by 20%. Implemented a loyalty program that boosted account retention by 15%, significantly enhancing revenue.

Marketing Customer Acquisition Account Management Loyalty Programs Revenue Cross Selling Communication Data Driven

Customer Support Agent

GCB Bank PLC

Oct 2019 - Jul 2022 (2 years 9 months)

Handled over 40 inquiries daily with a 90% response time within 15 minutes. Achieved an 85% first-call resolution rate, maintaining high-quality service and accurate customer records.

Customer Support Communication Problem Solving Data Entry Customer Satisfaction Team Collaboration

Education

Degrees, certifications, and relevant coursework

University of Ghana

Postgraduate Certificate, Human Resources & Business Communications

2021 - 2022

Pursued a Dual Postgraduate Certificate in Human Resources & Business Communications, enhancing skills in organizational management and effective communication strategies in business settings.

University of Ghana

Bachelor of Arts, Political Science and Theatre Arts

2018 - 2021

Completed a Bachelor of Arts in Political Science and Theatre Arts, focusing on the analysis of political systems and the role of performance in society. Developed critical thinking and communication skills through various projects and presentations.