HRHuma Rahimi
@humarahimi
Experienced customer service professional with a passion for helping others.
CanadaWhat I'm looking for
I am an experienced and detail-oriented professional with over a decade in retail and customer service. My journey has equipped me with exceptional communication skills and adept problem-solving abilities, which I leverage to assist customers effectively. Currently, I work as an Associate Travel Counselor at Amex Global Business Travel, where I manage multiple business clients and guide them through the intricacies of credit card reward programs.
Throughout my career, I have consistently demonstrated my commitment to customer satisfaction. At Rogers, I managed high volumes of customer inquiries, providing technical support and resolving issues while exceeding performance targets. My experience spans various roles, from Customer Service Representative at The Brick to Sales Associate at La Senza, each contributing to my ability to deliver top-notch service in fast-paced environments. I am eager to bring my expertise to a dynamic team in a remote customer service/support position.
Experience
Work history, roles, and key accomplishments
Associate Travel Counselor
Amex Global Business Travel
Dec 2023 - Present (1 year 6 months)
Currently serving multiple business clients by providing detailed information on credit card reward points, assisting with redemption processes, and resolving customer issues related to gift cards. Responsible for accurate data entry and customer interaction documentation.
Customer Service & Sales Associate
Rogers
Sep 2014 - May 2023 (8 years 8 months)
Managed high volumes of customer inquiries through calls, chats, and emails. Provided technical support, processed orders, and maintained accurate customer records while exceeding performance targets for customer satisfaction and sales.
Customer Service Representative
The Brick
Feb 2007 - Sep 2014 (7 years 7 months)
Processed sales transactions and handled customer inquiries regarding products and services. Resolved issues professionally and maintained a clean showroom to enhance customer experience.
Sales Associate
La Senza
Jul 2006 - Feb 2007 (7 months)
Greeted and assisted customers with personalized fitting advice, processed sales transactions, and maintained store appearance. Promoted upselling and cross-selling opportunities while managing inventory.
Education
Degrees, certifications, and relevant coursework
Burnaby Mountain Secondary
High School Diploma, General Studies
2001 - 2005
Completed high school education with a focus on general studies, developing foundational skills in communication, teamwork, and problem-solving.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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