Huma RahimiHR
Open to opportunities

Huma Rahimi

@humarahimi

Experienced customer service professional with a passion for helping others.

Canada

What I'm looking for

I am looking for a remote position where I can leverage my customer service skills and contribute to a supportive team environment.

I am an experienced and detail-oriented professional with over a decade in retail and customer service. My journey has equipped me with exceptional communication skills and adept problem-solving abilities, which I leverage to assist customers effectively. Currently, I work as an Associate Travel Counselor at Amex Global Business Travel, where I manage multiple business clients and guide them through the intricacies of credit card reward programs.

Throughout my career, I have consistently demonstrated my commitment to customer satisfaction. At Rogers, I managed high volumes of customer inquiries, providing technical support and resolving issues while exceeding performance targets. My experience spans various roles, from Customer Service Representative at The Brick to Sales Associate at La Senza, each contributing to my ability to deliver top-notch service in fast-paced environments. I am eager to bring my expertise to a dynamic team in a remote customer service/support position.

Experience

Work history, roles, and key accomplishments

AT
Current

Associate Travel Counselor

Amex Global Business Travel

Dec 2023 - Present (1 year 6 months)

Currently serving multiple business clients by providing detailed information on credit card reward points, assisting with redemption processes, and resolving customer issues related to gift cards. Responsible for accurate data entry and customer interaction documentation.

Education

Degrees, certifications, and relevant coursework

BS

Burnaby Mountain Secondary

High School Diploma, General Studies

2001 - 2005

Completed high school education with a focus on general studies, developing foundational skills in communication, teamwork, and problem-solving.

Tech stack

Software and tools used professionally

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Huma Rahimi - Associate Travel Counselor - Amex Global Business Travel | Himalayas