Joan Perry
@joanperry
Experienced customer service professional with strong leadership skills.
What I'm looking for
I am a dedicated professional with over 10 years of customer service experience and a strong background in management and leadership. My journey began in the fast-paced environment of McDonald's, where I honed my skills in team management and operational accuracy. This foundation paved the way for my subsequent roles in various organizations, where I consistently delivered exceptional service and support.
In my most recent position as a Senior Originations Representative at Propel Holdings, I excelled in providing friendly and professional customer service, managing loan applications, and training new employees. My ability to communicate effectively and handle customer inquiries has been instrumental in meeting and exceeding daily quotas. I take pride in my advanced proficiency in Microsoft Project, Excel, Word, Access, and Outlook, which has enabled me to streamline processes and enhance productivity.
With a Bachelor of Commerce in Business Management from Seneca College, I am eager to leverage my skills and experience in a full-time position that allows me to contribute to a dynamic team. I am passionate about fostering a positive work environment and driving success through effective communication and leadership.
Experience
Work history, roles, and key accomplishments
Senior Originations Representative
Propel Holdings
Aug 2017 - Present (7 years 11 months)
Provided professional customer service to inbound and outbound clients, reviewing and verifying loan applications and accounts to determine eligibility. Met and exceeded daily quotas and targets while training and mentoring new employees.
Originations Representative
Propel Holdings
Aug 2015 - Jan 2017 (1 year 5 months)
Handled inbound and outbound calls, assisting clients with loan applications and account inquiries. Ensured accurate data entry and provided updates to clients regarding their application status.
Administrative Assistant
Rogers Wireless Communications Plus
Mar 2015 - Dec 2015 (9 months)
Provided full secretarial and administrative support to the sales department, processing invoices and preparing payments. Successfully sold extended warranties for new devices and resolved administrative problems.
Account Service Representative
CST Consultant
May 2014 - Feb 2015 (9 months)
Reviewed and responded to customer inquiries, updating account information and processing withdrawal requests. Evaluated post-secondary institutions and processed incoming scholarship applications.
Cashier to Swing Manager
McDonalds Restaurant
Sep 2008 - Dec 2011 (3 years 3 months)
Managed 8 staff per shift, assigned duties, and evaluated daily transactions to ensure operational accuracy. Implemented food safety procedures and regulatory compliance, maintaining formal food standards.
Education
Degrees, certifications, and relevant coursework
Seneca College of Applied Arts and Technology
Bachelor of Commerce, Business Management
Studied business management principles and practices. Developed strong communication, leadership, and management skills.
Availability
Location
Authorized to work in
Job categories
Interested in hiring Joan?
You can contact Joan and 90k+ other talented remote workers on Himalayas.
Message JoanFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
