Annabelle Dalton

Responsible for answering inbound and initiating outbound calls to assist clients in all aspects of account management, including updating payment information, adding/deleting new plans for their vehicles, and cancellations as directed. Diffused difficult client situations to ensure client retention through positive outcomes.

Responsible for answering inbound and initiating outbound calls to assist clients in all aspects of account management, including updating payment information, adding/deleting new plans for their vehicles, and cancellations as directed. Diffused difficult client situations to ensure client satisfaction and retention.

Handled inbound calls and troubleshooted client inquiries, which often involved updating their security schedule accordingly. Collaborated with staff technicians to ensure customer needs were met on a timely basis.

Managed inbound calls and troubleshooted client inquiries, often involving updating security schedules. Collaborated with staff technicians to ensure timely resolution of customer needs.

Supervised the team on a daily basis, managed employee scheduling for biweekly shifts, and assigned team members to their work areas. Responsible for cash management, creating deposits, and overseeing the receipt and proper placement of restaurant supplies.

Supervised daily team operations, including scheduling employees for biweekly shifts and assigning tasks. Managed cash, created deposits, and oversaw the receipt and proper placement of restaurant supplies.

Responsible for picking up packages from the central depot and delivering them to clients in the Midland area using a company mini-van. This work required efficient route planning to ensure timely delivery of parcels.

Responsible for picking up packages from the central depot and delivering them to clients using a company mini-van. Developed efficient route plans to ensure timely parcel delivery.

Greeted customers and provided assistance as needed during the busy Christmas season. Ensured a positive shopping experience for all patrons.

Greeted customers and offered assistance as needed during the Christmas season. Focused on providing excellent customer service in a fast-paced retail environment.

Greeted clients, performed color-matching for products, and sampled products for prospective customers. Provided expert advice on makeup and beauty products.

Greeted clients, performed color-matching products for clients, and sampled products for prospective customers. Provided expert advice on beauty products to enhance the customer shopping experience.

Managed store openings and closings, ensuring the café was cleaned properly. Conducted weekly supply inventories and created orders for needed supplies. Frequently worked at the front of the house, taking orders and preparing drinks while providing welcoming customer service.

Managed store openings and closings, ensuring the café was properly cleaned. Conducted weekly supply inventories and ordered necessary supplies.

Led a team of four staff members during the Christmas season, welcoming customers and providing product recommendations. Successfully upsold products by asking appropriate exploratory questions. Established routines to maintain an organized, clean, and safe store, and adjusted merchandise layout to reflect product category and popularity.

Led a team of four staff members during the Christmas season, welcoming customers and respecting their browsing preferences. Directed customers to products based on their needs and successfully upsold through exploratory questions.

Received extensive training on natural foods and other products to build expertise, and built excellent relationships with customers to understand their product preferences. Leveraged this information to upsell customers based on their brand loyalty. As Team Lead of ten staff, empowered team members to deliver amazing repeat customer experiences.

Received extensive training on natural foods and products, building expertise to assist customers. Cultivated excellent customer relationships, understanding preferences to upsell based on brand loyalty.

Engaged customers in conversation and information gathering to determine how to assist them, contributing to transactions and initiating upselling techniques. Ensured customers were comfortable and experienced Gap at its best by maintaining a clean and organized space. Supported team members in creating a supportive and professional work environment.

Engaged customers to determine their needs and recommend complementary products, contributing to transactions and upselling. Maintained a clean and organized space to enhance the customer experience.

Achieved high school graduation, completing all required coursework. Developed foundational academic skills across various subjects.

Completed comprehensive training for flight attendant duties and responsibilities. Gained knowledge in aviation safety, customer service, and emergency procedures relevant to the airline industry.