Digital tech specialist with 14+ years of experience in business analysis and customer relations, helping businesses streamline operations, improve customer experiences, and drive growth through data-driven insights. Proficient in Microsoft Excel, Power BI, Tableau, SharePoint, Lucidchart, CRM platforms, Zendesk, Freshdesk, HubSpot, Salesforce, and Microsoft Dynamics 365. Skilled in requirements gathering, process improvement, stakeholder management, customer support, and problem-solving. I deliver practical solutions, exceptional service, and measurable results that help businesses achieve their goals.
Looking for a job
Seun Oladele
@seunoladele
I am always looking for opportunities to grow and make a difference.
NigeriaExperience
Work history, roles, and key accomplishments
TT
Digital Tech Specialist
TD Canada Trust
Jul 2025 - Jan 2026 (6 months)
Delivered excellent customer experience by providing timely, effective service and resolving inquiries. Identified customer needs, offered solutions, and provided clear guidance using strong product knowledge.
TT
Contact Centre Representative
TD Canada Trust
Jul 2024 - Jun 2025 (11 months)
Handled 70+ calls daily, achieving 95% customer satisfaction and 90% first call resolution. Increased monthly revenue by 95% through strategic upselling of products.
FL
Business Analyst
First Bank Ltd.
Jan 2015 - Dec 2023 (8 years 11 months)
Developed client strategies, enhancing satisfaction and retention with tailored financial advice. Increased customer base by engaging new clients through detailed market research and collaborated with IT to implement software.
FL
Customer Service/Relationship Manager
First Bank Ltd.
Jan 2014 - Jan 2015 (1 year)
Managed customer accounts, enhancing satisfaction and retention through personalized services. Resolved inquiries efficiently, boosting customer engagement and loyalty, and promoted banking products to achieve sales targets.
Education
Degrees, certifications, and relevant coursework
FC
Fanshawe College
Post graduate certificate
Pursued a post-graduate certificate program.
UL
University of Lagos
Bachelor's degree
Completed a Bachelor's degree program.
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
30k-50k USD
Job categories
Skills
ExcelZendeskCRM SoftwareSalesforceHubSpot Service ToolsPower BICustomer Success ManagementCustomer ServiceContact Centre OperationsDigital Banking SupportFinancial TransactionsFinancial AdviceCross SellingUpsellingFirst Call ResolutionCustomer SatisfactionBusiness AnalysisMarket ResearchData AnalysisClient StrategyCustomer Relationship ManagementRisk And Compliance
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