Serosh Butt
@seroshbutt
Customer Experience & Client Success Specialist with BPO background.
What I'm looking for
As a dedicated Customer Experience and Client Success Specialist, I thrive on delivering exceptional service to clients while maintaining professionalism. With a year of experience as a Customer Sales Associate and eight months as a Human Resources Assistant, I have developed a solid foundation in client support and communication.
My role at XELEX Private Limited allowed me to hone my skills in managing customer inquiries and resolving complaints effectively. I consistently exceeded performance targets and demonstrated a commitment to assisting both customers and colleagues. My attention to detail and understanding of company policies have been pivotal in ensuring customer satisfaction.
In addition to my customer service experience, I have a strong background in human resources, where I played a key role in the hiring process. My organizational skills and ability to foster positive relationships make me an ideal candidate for any customer service position.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
XELEX Private Limited
Feb 2023 - Present (2 years 5 months)
Managed customer inquiries and resolved complaints, ensuring satisfying customer interactions. Consistently exceeded performance targets and assisted both customers and colleagues.
Human Resources Assistant
Ajax Studio
Feb 2022 - Present (3 years 5 months)
Managed the Human Resources Department and played a pivotal role in the hiring process. Demonstrated excellent organizational and interpersonal skills, upholding company values and fostering positive relationships.
Education
Degrees, certifications, and relevant coursework
The City School
Olevels, General Studies
Completed Olevels at The City School, focusing on a broad curriculum to build foundational knowledge.
The City School
Alevels, General Studies
Pursued Alevels at The City School, deepening knowledge in selected subjects to prepare for higher education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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