Open to opportunities

Nikita Akbar Wahyu Jati

@nikitaakbarwahyujati

Message

Seasoned Customer Success Specialist focused on client satisfaction.

Indonesia

Message

What I'm looking for

I am looking for a role in an energetic team that values growth and customer satisfaction.

I am a seasoned Customer Success Specialist with extensive experience in managing diverse client relationships across various industries. My role involves bridging the gap between companies and customers, ensuring that satisfaction is not just met but exceeded. I thrive in dynamic environments and am passionate about driving growth through exceptional customer service.

Currently, I work at Teleperformance Indonesia, where I have been recognized for my ability to handle customer queries in both English and Bahasa Indonesia. My commitment to excellence has contributed to my team's recognition as the best performing team of the year. Previously, I honed my analytical skills at Shopee Express, where I successfully managed sales pipelines and inventory operations.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Specialist

Current

Teleperformance Indonesia

Jan 2023 - Present (2 years 5 months)

Handled queries in both English and Bahasa Indonesia as a native agent. Managed customer's formal complaints effectively. Contributed to a team recognized as the best performed team of the year.

Customer Service Teamwork Zendesk Twilio

Junior Analyst (Operation)

Shopee Express

Jan 2021 - Dec 2022 (1 year 11 months)

Completed daily cold calling and outreach to build sales pipeline, generating 120 leads per day. Organized and tracked warehouse inventory, ensuring accurate stock levels and availability. Achieved a daily target of 1300 items delivered.

Cold Calling Sales Pipeline Management Inventory Management Logistics Operations Data Tracking

Sales Freelance

Ruangguru

Jan 2020 - Dec 2020 (11 months)

Developed and maintained a comprehensive database of customer contacts and their relevant information. Created an effective sales pitch that increased product conversions. Built strong customer relationships to ensure satisfaction and loyalty.

Sales Customer Relationship Management Database Management Sales Pitching

Education

Degrees, certifications, and relevant coursework

Harisenin.com

Bootcamp Certificate, Human Resource

Completed the Human Resource Bootcamp Batch 5 at Harisenin.com from 2022 to 2023. Acquired practical skills and knowledge in human resources.

University of Indonesia

Bachelor of Administrative Science, Public Administration

Studied Public Administration at the University of Indonesia from 2012 to 2018. Gained knowledge in administrative sciences relevant to public sector operations.