Open to opportunities

Ariel Wijaya

@arielwijaya

Message

Customer service specialist excelling in remote, cross-cultural support.

Indonesia

Message

What I'm looking for

I seek a remote customer support role offering multichannel responsibilities, growth opportunities, and a collaborative, performance-driven culture.

I am a high-performing customer service specialist with focused experience supporting European clients via live chat at Transcosmos Indonesia (TEMU e-commerce). I consistently ranked in the top 10% of agents by exceeding targets for speed, accuracy, and customer satisfaction.

I handled an average of 50+ daily live chat inquiries—well above team average—while maintaining clarity, empathy, and professional tone for cross-cultural customers. I achieved a TOEIC score of 945/990 and completed HubSpot Academy training in delivering exceptional customer support.

I am a quick learner comfortable with multichannel support (live chat, email, phone), remote work-ready, and seeking a remote customer support role where I can apply strong problem-solving, escalation handling, and first-contact resolution skills.

Experience

Work history, roles, and key accomplishments

English Customer Service Agent

Transcosmos Indonesia

Oct 2024 - Dec 2025 (1 year 2 months)

Handled 50+ daily live chat inquiries for TEMU e-commerce, ranked in the top 10% of agents for speed, accuracy, and customer satisfaction, and improved first-contact resolution through efficient escalation and problem-solving.

Live Chat Support Customer Satisfaction Cross Cultural Communication Customer Escalation HubSpot Email Support Phone Support