Caesar Romadhoni
@caesarromadhoni
I resolve complex SaaS and e-commerce customer issues through high-volume multilingual email and live chat support.
IndonesiaWhat I'm looking for
I've supported global SaaS customers at Deel through email and live chat, resolving 20+ complex account, payment, and technical tickets each day while maintaining 95%+ customer satisfaction.
I partner with Product and Engineering teams to escalate bugs and improve user experience, maintain SLA compliance, and mentor new support teammates on tools, workflows, and quality standards.
Previously, on Teleperformance Indonesia's SHEIN campaign, I handled 60+ daily inquiries about orders, returns, and billing. I bring English, Indonesian, and Japanese communication skills to fast-paced customer support environments.
Experience
Work history, roles, and key accomplishments
Provided email and live chat support for global clients across multiple time zones. Resolved 20+ complex tickets daily while maintaining 95%+ customer satisfaction, troubleshooting account, payment, and technical issues in a SaaS environment.
Education
Degrees, certifications, and relevant coursework
LIA Jakarta University
Bachelor of Japanese Language and Literature, Japanese Language and Literature
2012 - 2018
Pursued a Bachelor of Japanese Language and Literature, developing strong language skills and cultural understanding.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Salary expectations
Job categories
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