Kina Bida Tirana

I am a dedicated customer service professional with extensive experience in the e-commerce sector. During my tenure at Shopee, I successfully resolved at least 30% of daily return and refund cases, ensuring customer satisfaction and fostering positive relationships between buyers and sellers. My role involved addressing a variety of issues, from incomplete orders to counterfeit products, and I took pride in mediating solutions that benefited all parties involved.

Prior to my time at Shopee, I worked as a Customer Service Specialist at Blibli.com, where I honed my skills in handling customer inquiries related to the ordering process, payment issues, and refunds. My ability to escalate complaints effectively and assist colleagues in resolving customer issues contributed to a collaborative and efficient work environment. I graduated with Cum Laude honors from the State University of Jakarta, where I earned my Bachelor's degree in Non-Formal Education.