Maria Istodorescu
@mariaistodorescu
Operations and service delivery professional specializing in security operations, incident management, and SLA monitoring for global IT services.
RomaniaWhat I'm looking for
I’m an operations and service delivery professional with over 7 years of experience in global IT services at Atos. I specialize in Security Operations, Incident Management, and SLA Monitoring, with a strong focus on operational governance and audit readiness.
In Security Operations Support, I executed CERT Measureplans evaluation processes and triggered scanner adaptations for security compliance. I supported GSA AHS security operations by raising and managing security related exceptions/exemptions, and I administered the Measureplans database to ensure security records were updated and verified.
In Service Delivery Support, I resolved complex internal incidents and service requests via ServiceNow while consistently meeting SLA targets. I coordinated project changes using structured workflows (AIDA) to ensure on-time delivery and risk mitigation, and I served as the primary point of contact between technical teams and clients.
Across my roles, I’ve strengthened real-time operational reporting through daily status updates and stakeholder briefings. I also optimized improvement processes—training follow-ups, internal documentation, and governance routines—to increase workflow efficiency between technical departments.
Experience
Work history, roles, and key accomplishments
Global Delivery Center Team Assistant
Aug 2023 - Dec 2025 (2 years 4 months)
Managed reporting for storage and backup volumes, ensuring 100% data accuracy for global stakeholders. Coordinated compute and storage support for service delivery managers, improving workflow efficiency and maintaining audit-compliant documentation.
Executed CERT Measureplans evaluation processes and adapted scanners to meet security compliance requirements. Supported security operations by managing exceptions/exemptions and handling security incident response, investigation, documentation, and reporting.
Resolved complex internal incidents and service requests via ServiceNow while consistently meeting SLA targets. Coordinated project changes using AIDA workflows and provided real-time status reporting through daily updates and stakeholder briefings.
Event Planner
NH Hotels
May 2016 - Jul 2017 (1 year 2 months)
Directed end-to-end event production, managing vendor negotiations, logistics, and budget allocation. Ensured timely delivery of event operations through coordinated planning and execution.
Marketing Coordinator
Student Travel Romania
Nov 2015 - May 2016 (6 months)
Executed multi-channel marketing campaigns and conducted market research to increase the client base. Coordinated campaign activities to support acquisition efforts and business growth.
Education
Degrees, certifications, and relevant coursework
Academy of Economic Studies, Bucharest
Master’s degree, International Marketing
Master’s degree in International Marketing at the Academy of Economic Studies in Bucharest.
West University of Timisoara
Bachelor’s degree, Economics & Marketing
Bachelor’s degree in Economics & Marketing at West University of Timisoara.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Job categories
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