Andreea adamescu

Spearheaded monthly financial management and partner invoicing, maintaining a tight <5% forecasting variance while driving strong business profitability with an average 45% Gross Margin. Directed a multi-site operations team of 3 Team Leads and 22 associates across global locations, driving team alignment, continuous performance optimization, and high-touch service delivery.

Managed a distributed team of 8 remote operations specialists across global regions within high-growth FinTech and SaaS sectors, consistently maintaining operational excellence. Achieved 100% regional employee retention over a two-year period by implementing structured coaching frameworks, performance mentorship, and career growth pathways.

Served as the primary point of escalation and trusted liaison for a premier Pan-European account while managing operational support across a portfolio of 40 strategic partners. Led performance and financial alignment reviews with international distributors, systematically resolving reporting anomalies and safeguarding operational standards.

Directed an in-office team of 20 operations specialists supporting international markets for a major multinational electronics client. Established direct client communication channels to manage program evolution, resolve critical escalations, and consistently exceed core operational KPIs (FCR, AHT, CSAT).

Managed complex customer escalations and analyzed customer satisfaction metrics to drive targeted service quality initiatives. Designed Line of Business (LOB)-tailored training modules to deepen associate product knowledge and improve overall service delivery.

Master's Degree in Public Relations from Babeș-Bolyai University, completed between 2009 and 2011.

Bachelor's Degree in Communication and Public Relations from Babeș-Bolyai University, completed between 2006 and 2009.