Ionut Avramescu

Volunteered for a financial education project, supporting financial literacy initiatives.

Allocated and monitored maintenance, installation, repair, and de-installation cases for the Field Service team. Prepared operational and customer status reports using Excel, Tableau, and Salesforce, and analyzed case trends to support decision-making.

Managed a team of 10 Sales Support specialists serving over 100 global clients. Led recruitment, onboarding, coaching, and performance development, and improved operational efficiency through KPI monitoring and process improvements.

Coordinated educational activities for a youth organization, planning and executing programs.

Managed end-to-end reporting processes and built strong relationships with global stakeholders. Transitioned three major reporting processes into the GBS structure and delivered regular reports for key clients using Excel and Oracle.

Coordinated bookings for international travel agencies and managed customer inquiries. Handled complaints, emergencies, and special requests with professionalism and efficiency.

Volunteered at a geopark, supporting educational and conservation activities.

Worked as a receptionist at a sports and spa facility, handling guest services and front desk operations.

Provided hospitality services at a hotel, ensuring guest satisfaction and supporting daily operations.

Worked as a retail associate, assisting customers and supporting store operations.

Completed a Voice over certification from Dicție.ro in 2022.

Completed a First aid certification from the Red Cross in 2019.

Master degree in Geology from the University of Bucharest, with an Erasmus period at the University of Minho in Portugal.

Bachelor in Geography (Tourism) from the University of Bucharest.