Daiana Dologa
@daianadologa
Customer Success Manager with a focus on relationship building.
What I'm looking for
Experience in Customer Success Management and Account Management across various industries, including SaaS, where I have successfully managed customer portfolios and fostered long-term partnerships.
Experience
Work history, roles, and key accomplishments
Project Coordinator
Foodsharing e.V.
Jan 2023 - Mar 2025 (2 years 2 months)
Managed and strengthened long-term partnerships with partner stores, ensuring effective communication and contributing directly to the success and sustainability of these collaborations. Acted as the main point of contact for both stores and volunteers, resolving conflicts and ensuring compliance with organizational guidelines.
Customer Success Manager
Searchmetrics
Jun 2022 - Jun 2024 (2 years)
Managed EMEA customer portfolio and global support, fostering trust and customer satisfaction through effective communication and account management. Successfully navigated the company acquisition, transitioning into a dual role of sales and customer success.
Customer Experience Specialist
Telus International
Nov 2021 - Jan 2022 (2 months)
Managed the customer experience from start to end for global customers and inbound calls for the DACH region while keeping track of KPIs. Demonstrated meticulous attention to detail in conducting payment investigations and fraud detection.
Sales Associate
Giorgio Armani
Mar 2021 - Jun 2021 (3 months)
Provided exceptional customer service and product knowledge to enhance the shopping experience, contributing to sales goals and customer satisfaction.
Sales Associate
Scotch & Soda
Nov 2019 - Feb 2020 (3 months)
Engaged with customers to provide a high level of service, assisting with product selection and ensuring a positive shopping experience.
Intern
Real Hypermarket
Mar 2019 - Sep 2019 (6 months)
Assisted in various retail operations, gaining hands-on experience in customer service and inventory management.
Intern
Edeka Neukauf Südbayern
Feb 2017 - Mar 2017 (1 month)
Supported daily operations and customer service initiatives, learning about retail management and customer engagement.
Education
Degrees, certifications, and relevant coursework
Technische Hochschule Ingolstadt
Master’s Degree, Retail and Consumer Management
2020 - 2024
Pursuing a Master’s Degree in Retail and Consumer Management, focusing on advanced strategies in retail operations and consumer behavior.
Technische Hochschule Ingolstadt
Bachelor’s Degree, International Retail Management
2016 - 2020
Completed a Bachelor’s Degree in International Retail Management, emphasizing global retail strategies and market analysis.
Economic High School
High School Diploma, Economic Activities
2012 - 2016
Achieved a High School Diploma with a focus on Technician in Economic Activities, providing foundational knowledge in economics and business.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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