Daiana Dologa

Managed and strengthened long-term partnerships with partner stores, ensuring effective communication and contributing directly to the success and sustainability of these collaborations. Acted as the main point of contact for both stores and volunteers, resolving conflicts and ensuring compliance with organizational guidelines.

Managed EMEA customer portfolio and global support, fostering trust and customer satisfaction through effective communication and account management. Successfully navigated the company acquisition, transitioning into a dual role of sales and customer success.

Managed the customer experience from start to end for global customers and inbound calls for the DACH region while keeping track of KPIs. Demonstrated meticulous attention to detail in conducting payment investigations and fraud detection.

Provided exceptional customer service and product knowledge to enhance the shopping experience, contributing to sales goals and customer satisfaction.

Engaged with customers to provide a high level of service, assisting with product selection and ensuring a positive shopping experience.

Assisted in various retail operations, gaining hands-on experience in customer service and inventory management.

Supported daily operations and customer service initiatives, learning about retail management and customer engagement.

Pursuing a Master’s Degree in Retail and Consumer Management, focusing on advanced strategies in retail operations and consumer behavior.

Completed a Bachelor’s Degree in International Retail Management, emphasizing global retail strategies and market analysis.

Achieved a High School Diploma with a focus on Technician in Economic Activities, providing foundational knowledge in economics and business.