Looking for a job

flory Dr

@florydr

Message

Service Manager at ORACLE who reduced incident resolution times from months to weeks or days and cut backlog by 25%.

Romania

Message

At ORACLE, I managed end-to-end service delivery for strategic customer accounts, coordinating teams through critical incidents and sharing root-cause analyses to help prevent repeat issues. I reduced backlog by 25% during my first year and brought incident resolution times down from months to weeks or days.

At Hewlett Packard Enterprise, I supported global deal and contract operations for multinational customers, including renewals, order management, and compliance. Earlier, at Supercard SRL, I coordinated client marketing campaigns, including successful campaigns for Str8 and C-THRU.

Experience

Work history, roles, and key accomplishments

Service Manager (SaaS)

Oracle

Jun 2024 - Aug 2026 (2 years 2 months)

Managed end-to-end service delivery for key customer accounts, ensuring SLA compliance and high customer satisfaction. Coordinated cross-functional teams and led incident management for critical situations.

SaaS OCI Incident Management SLA Management Customer Relationship Management KPI Reporting Cross functional Team Coordination Oracle HCM AI Agents

Global Deal Specialist

Hewlett Packard Enterprise

Sep 2011 - Jan 2024 (12 years 4 months)

Managed contract operations for top customers, including quoting, order management, and contract compliance. Coordinated cross-functional teams and handled large inventories across multiple countries.

Contract Management Order Management Quote Creation SAP Salesforce Cross functional Coordination Process Improvement Change Management

Account Manager

Supercard SRL

Apr 2007 - Jul 2011 (4 years 3 months)

Managed marketing campaigns from concept to evaluation, including budgeting, supplier negotiation, and client communication. Successfully handled promotional campaigns for international companies.

Account Management Marketing Campaigns Budgeting Supplier Negotiation Customer Relationship Management Project Coordination

Customer Relationship Specialist

A&D Pharma (Sensiblu)

Jan 2005 - Apr 2007 (2 years 3 months)

Managed customer database and maintained client relationships through various channels. Coordinated loyalty card programs and ensured customer complaints were resolved within 48 hours.

Customer Relationship Management Database Management Loyalty Programs Reporting Call Center Operations