Sergio Gutiérrez
@sergiogutirrez
Business Operations Consultant driving process transformation, governance, and measurable savings.
Costa RicaWhat I'm looking for
I’m an Industrial Engineer with 5+ years driving process transformation and operational excellence across consulting, procurement (P2P), and data governance environments. I deliver measurable results—$1.5M+ in annual savings and improved vendor-onboarding SLA compliance from 58% to 99%—using Lean Six Sigma DMAIC, kaizen events, and cross-functional process redesigns.
I combine transformation roadmaps, root cause analysis, and KPI frameworks with strong client-facing delivery and executive communication. From building data governance training and documentation (SOPs, RACI, workflow diagrams) to designing KPI dashboards in Tableau/Power BI/QuickSight, I focus on translating findings into actionable workflow improvements and sustained operational readiness.
Experience
Work history, roles, and key accomplishments
Business Value Optimization Consultant
Hakkoda, an IBM Company
Jun 2025 - Present (1 year)
Designed and delivered a three-session Data Governance training for 14 data engineering interns and ran end-to-end mock client engagement simulations. Led discovery and process gap assessments to prioritize workflow redesigns, producing SOP/RACI documentation and executive-ready deliverables for IBM clients.
Business Process Analyst
Amazon
Aug 2023 - May 2025 (1 year 9 months)
Executed a Lean Six Sigma DMAIC project that increased vendor-onboarding SLA compliance from 58% to 99% in six months by building a VBA-based case management system and formal stage-gate SLAs. Generated $1.5M+ in annual savings through supplier spend analysis, identified a 40% workload-reduction opportunity for in-catalogue PO approval automation, and delivered KPI dashboards for senior operationa
Business Process Analyst
Aug 2023 - May 2025 (1 year 9 months)
Led a Lean Six Sigma DMAIC project that increased vendor onboarding SLA compliance from 58% to 99% in six months by implementing a VBA-based case management system and stage-gate SLAs. Generated $1.5M+ in annual savings via supplier spend analysis, built KPI dashboards, and identified a 40% workload-reduction opportunity for in-catalogue PO approval automation.
Strategy & Process Consultant
Imagineer Customer Experience
Mar 2021 - May 2023 (2 years 2 months)
Performed operational and commercial process analysis for 20+ companies across retail, hospitality, telecom, utilities, and consumer goods, delivering measurable efficiency and performance gains. Mapped and improved end-to-end workflows using Lean Six Sigma/service design tools (SIPOCs, value stream maps, RACI matrices, and customer journey maps), facilitated cross-functional workshops, and suppor
Education
Degrees, certifications, and relevant coursework
Universidad de Costa Rica
Bachelor of Science, Industrial Engineering
Earned a B.Sc. in Industrial Engineering from Universidad de Costa Rica, completing the program in 2023.
Availability
Location
Costa RicaAuthorized to work in
Social media
Job categories
Skills
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