Dylan Retana Arce
@dylanretanaarce
Technical Project Manager at Moody’s coordinating AI integration initiatives and implemented Jira automation that cut reporting turnaround to one day.
Costa RicaWhat I'm looking for
At Moody’s, I manage technology projects, including AI integration initiatives, and coordinate requirements, priorities, risks, and deliverables across business and technical teams. I implemented Jira automation that reduced reporting turnaround from more than one week to one day.
At Procter & Gamble, I managed supply chain and product innovation initiatives across the United States and Latin America. I developed Power BI dashboards to analyze operational KPIs, contributing to team performance improving from 57% to 96%, and standardized an Excel automation process that reduced handling time by 15%.
At Mimica.ai, I analyzed operational workflows and recommended changes to improve consistency and efficiency. Earlier, at Amazon, I investigated complex seller support cases and analyzed recurring operational issues to support process improvements and service quality.
Experience
Work history, roles, and key accomplishments
Manage concurrent technology projects, including AI integration initiatives, coordinating requirements, priorities, risks, dependencies, and deliverables across business and technical teams. Implemented Jira automation that reduced reporting turnaround from over a week to one day.
Managed end-to-end supply chain and product innovation initiatives involving procurement, sourcing, demand and supply planning, distribution, and product availability across the United States and Latin America. Developed PowerBI dashboards and analyzed operational KPIs, contributing to team performance improvement from 57% to 96%.
Analyzed and documented operational workflows to identify bottlenecks, repetitive activities, and opportunities for process improvement. Recommended changes to improve process consistency and operational efficiency.
Investigation Specialist and Data Analyst / Seller Support
Jan 2020 - Dec 2024 (4 years 11 months)
Provided premium support to some of Amazon's highest-selling sellers, managing complex escalations and high-impact cases requiring advanced investigation and cross-functional coordination. Analyzed operational indicators and recurring issues to support process improvements and service quality.
Education
Degrees, certifications, and relevant coursework
Tecnológico de Costa Rica
Bachelor's Degree, Information Technology Management
2020 -
Pursuing a degree in Information Technology Management, with an expected completion in 2026.
KNIME
Certification, Data Literacy
2025 - 2025
Completed the KNIME Data Literacy with KNIME Analytics Platform: Basics certification in 2025.
IBM
Certification, Data Analysis
2023 - 2023
Completed the IBM Data Analysis certification in 2023.
SCRUMstudy
Certification, Scrum
2023 - 2023
Completed the Scrum Fundamentals certification in 2023.
IBM
Certification, Data Fundamentals
2023 - 2023
Completed the IBM Data Fundamentals certification in 2023.
IBM
Certification, AI Fundamentals
2023 - 2023
Completed the IBM AI Fundamentals certification in 2023.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Salary expectations
Job categories
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