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Vinicio Jimenez

@viniciojimenez

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Senior operations leader turning complex mandates into scalable programs, compliance, and revenue impact.

Costa Rica

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What I'm looking for

I’m looking for a role where I can lead cross-functional, multi-country programs—especially AI-integrated program management—building compliance-ready operations, measurable performance systems, and leadership pipelines that scale in fast-growing environments.

I’m a senior operations executive with 11+ years of progressive leadership across DHL Express, Amazon, and Health Prime, consistently recruited to build and scale new business lines from inception. I turn ambiguous mandates into executable operational frameworks—designing systems, governance structures, and leadership pipelines that sustain performance at scale.

In my current role, I oversee multi-country compliance programs across the USA, Costa Rica, Colombia, and India. I built an end-to-end compliance incident lifecycle, launched workforce monitoring and agent behavior compliance reviews, and created a new-hire compliance audit process that delivers 100% onboarding compliance before deployment—raising annual compliance from under 80% to sustained 99%.

Across revenue cycle management and onboarding, I generated $1.88M in revenue impact in a single year, maintained 513 consecutive days at 100% KPI performance, and developed 9 leaders into senior roles. I’m also actively pursuing CPMAI certification to expand AI-integrated program management and deliver next-generation operational solutions in complex, high-growth environments.

Experience

Work history, roles, and key accomplishments

Current

Compliance Manager

Current

Health Prime Inc.

Jul 2025 - Present (11 months)

Built an end-to-end HIPAA/PHI compliance incident lifecycle for LATAM, establishing reporting, classification, escalation, and resolution tracking to ensure consistent regulatory adherence. Improved annual compliance from under 80% to sustained 99% via training, tracking systems, and leadership accountability.

HIPAA compliance Training Programs Compliance Governance Compliance Tracking

RCM Operations Manager

Health Prime Inc.

Feb 2024 - Jul 2025 (1 year 5 months)

Drove $1.88M revenue impact in 2024 by mitigating credit risk through targeted training and proactive performance interventions across RCM lines of business. Improved quality scores by 20+ percentage points in 4 months and enabled the Acute AR team to absorb a 67% increase in production targets without service disruption.

Revenue Cycle Management (RCM)Credit Risk Acute AR Operations Performance Dashboards Process Standardization Quality Improvement Stakeholder Management

Customer Service Manager

Health Prime Inc.

Aug 2023 - Feb 2024 (6 months)

Launched a call center for a new client POC and achieved 95.37% QA within the first two operational quarters by building QA frameworks and agent coaching programs. Reduced agent idle time by 50% through redesigned scheduling and resource allocation models, increasing call handling capacity and supporting project scope expansion.

Call Center Operations Workforce Scheduling Resource Allocation Performance Management Capacity Planning

Group Manager, ML Ops

Amazon

May 2022 - Mar 2023 (10 months)

Created a data-driven operational approach for new ML products from scratch, building standardized targets, action plans, and performance frameworks adopted across multiple ML product lines. Improved site resolution speed by 25.05% in 8 weeks by diagnosing root causes, redesigning workflows, and deploying targeted performance interventions.

Machine Learning Operations Continuous Improvement Root Cause Analysis Performance Improvement

Duty Manager, Customs

DHL Express

Jul 2019 - May 2022 (2 years 10 months)

Improved leader satisfaction from 50% to 90% by running weekly workshops, structured one-on-ones, and performance evaluations for first-time supervisors, resulting in 9 leaders promoted to senior roles. Digitized daily stand-ups and intranet governance during COVID using Microsoft Power Platform, reducing time spent per task by 50%.

Customs Operations Microsoft Power Platform Team Leadership Workshop Facilitation Automation Tools Incentive Plan Transition

Omnichannel Supervisor

DHL Express

Aug 2015 - Jul 2019 (3 years 11 months)

Sustained 100% KPI performance for 513 consecutive days as the email channel owner, earning the Golden Bridge Award for Customer Service Achievement of the Year (2018). Expanded department scope by 114% through cross-training, SOP redesign, and quality guideline overhaul, and reduced response time from 24 hours to 2 hours by introducing prioritization and self-service tools.

Customer Service Operations KPI Management Email Channel Workforce Optimization Quality Management Prioritization