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Tyler WatsonTW
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Tyler Watson

@tylerwatson2

Industrial Engineer & Lean Six Sigma Green Belt with experience in process improvement, operations, data analysis and automation.

Costa Rica
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I’m an Industrial Engineering professional and certified Lean Six Sigma Green Belt with experience in process improvement, operations, data analysis, technical support, and workflow optimization.

At 3M, I supported large-scale operational and regulatory processes involving more than 3 million product records. My experience included process improvement initiatives, data cleanup and validation, Salesforce case management, technical documentation, Power Apps improvements, and training new team members. I also completed improvement projects focused on identifying inefficiencies and presenting recommendations to management.

My technical background includes SQL, Salesforce, Power Apps, Excel, APIs, SFTP, AWS, data analysis, and process documentation. I have also worked with cloud technologies including Amazon EC2, S3, RDS, and Lambda.

As a Lean Six Sigma Green Belt, I apply DMAIC, root cause analysis, process mapping, KPI analysis, FMEA, SIPOC, CTQ, and data-driven problem solving to identify opportunities for improvement and develop practical solutions.

I’m particularly interested in opportunities in Continuous Improvement, Process Improvement, Operational Excellence, Business Analysis, Operations Analysis, and Process Engineering where I can combine engineering, technology, and data to improve business performance.

Experience

Work history, roles, and key accomplishments

CL

Customer Service Agent

ClearSource

Feb 2022 - Jun 2023 (1 year 4 months)

Delivered customer support in a high-volume environment, resolving inquiries and service issues while maintaining quality and accuracy expectations.

QS

Data Analyst

Qualified Solutions

Sep 2018 - Dec 2018 (3 months)

Used SQL to retrieve, review, validate, and analyze data in support of business operations and decision-making.

TE

Technical Support Agent

Teleperformance

Apr 2017 - Nov 2017 (7 months)

Diagnosed hardware and software issues, guided end users through structured troubleshooting, and escalated issues when appropriate.

Education

Degrees, certifications, and relevant coursework

Universidad Latinoamericana de Ciencia y Tecnología (ULACIT) logoUU

Universidad Latinoamericana de Ciencia y Tecnología (ULACIT)

Bachelor's Degree, Industrial Engineering

Pursuing a Bachelor's Degree in Industrial Engineering, expected to complete in 2027.

CertiProf logoCE

CertiProf

Lean Six Sigma Green Belt Professional Certification (LSSGBPC™), Lean Six Sigma

2026 -

Lean Six Sigma Green Belt Professional Certification (LSSGBPC™) from CertiProf, valid from October 2026 to September 2029.

Universidad Europea de Valencia logoUV

Universidad Europea de Valencia

Coursework, Industrial Engineering

Completed Industrial Engineering coursework as part of a partnership program with ULACIT.

Universidad Cenfotec logoUC

Universidad Cenfotec

Coursework, Software Engineering

Completed Software Engineering coursework.

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