Melissa Calvo
@melissacalvo
Operations leader driving scalable processes and cross-functional alignment.
Costa RicaWhat I'm looking for
I am a results-driven operations professional with over 20 years of experience delivering process improvement, documentation strategy, and operational initiatives across large organizations.
Throughout my career I have acted as an operational Subject Matter Expert, developing scalable SOPs, playbooks, knowledge hubs, and standardized workflows that improve consistency and measurable outcomes.
I have led cross-functional projects end-to-end, partnered with senior leadership, and optimized operations through dashboards, automations, reporting, and workflow tools to increase efficiency and data accuracy.
I am known for ownership, process innovation, strong stakeholder collaboration, and a track record of driving operational excellence across teams and programs.
Experience
Work history, roles, and key accomplishments
Provide operational leadership across Customer Excellence, standardizing SOPs and playbooks, implementing dashboards and automations to improve efficiency and data accuracy, and driving cross-functional projects resulting in measurable operational improvements; recognized with a 2024 Movers and Shakers award.
University Professor
ULACIT
Jan 2013 - Dec 2023 (10 years 11 months)
Designed and delivered Master's and undergraduate curricula, mentoring 30+ students per course and developing workflows to standardize course delivery and improve program quality over a decade of teaching.
Managed a portfolio of high-value Selling Partners, serving as primary contact for executive stakeholders, leading cross-functional initiatives to standardize workflows and scale processes that improved partner KPIs and operational readiness.
Led a 15-person team to drive process standardization and reporting governance, developed scalable workflows and documentation, and resolved reporting issues to ensure data accuracy and operational efficiency.
Education
Degrees, certifications, and relevant coursework
Universidad Latinoamericana de Ciencia y Tecnología (ULACIT)
Master of Project Management, Project Management
2025 -
Enrolled in a Master’s in Project Management program at ULACIT beginning in 2025.
Universidad Latinoamericana de Ciencia y Tecnología (ULACIT)
Bachelor of Arts, English Teaching & Translation
Earned a Bachelor’s degree in English Teaching and Translation.
Universidad Latinoamericana de Ciencia y Tecnología (ULACIT)
Master of Arts, English Teaching
Completed a Master’s in English Teaching with a focus on Management and Assessment.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
Skills
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