Josue Rivera Retana

At Acquia, I partner with executive leadership to align global operations, resource allocation, and workflows with business growth targets. I lead AI-powered workflow integration, automated documentation, predictive analytics, and operational standardization across distributed teams.

Previously at Uber, I directed regional operations and HR strategy for 1,500+ remote and hybrid team members across LATAM. I established BI dashboards, SLA/KPI governance, and operating routines that improved delivery predictability, resource utilization, and digital-tool adoption.

I've built and scaled shared-services and technical operations at Tek-Experts, IBM, Amazon, and Bank of America. My work spans service delivery, process re-engineering, compliance, capacity planning, operational risk, and cross-functional alignment with Finance, Legal, HR, and Technology teams.

I'm an ICF-certified executive leadership coach, SHRM-SCP professional, and bilingual English-Spanish leader who develops accountable, high-performance cultures. I also deliver executive keynotes and strategic workshops on operational execution, team alignment, and organizational transformation.