Jeffrey Rodríguez Jarquín
@jeffrodjar
Process-focused business analyst driving continuous improvement and QA excellence.
Costa RicaWhat I'm looking for
I am a process-minded professional with 5+ years of experience in QA, process analysis, and continuous improvement across global organizations. I specialize in identifying inefficiencies, performing root-cause analysis, and delivering strategic, data-backed improvements that scale across workflows and tooling.
I have contributed to process mapping, internal audits, SOP and WI development, automation discovery validation, and stakeholder alignment while supporting tooling like Jira, Confluence, Power BI, Excel and SAP iDocs. I am actively transitioning into roles centered on planning, decision-making, and business analysis to create lasting operational value through systems thinking and cross-functional collaboration.
Experience
Work history, roles, and key accomplishments
Quality Analyst
Mimica
May 2025 - Present (4 months)
Ensure project quality through process audits, structured QA reviews, and deliverable assessments while delivering weekly status updates and driving tooling and risk management improvements.
Process Analyst
Mimica
Jul 2024 - May 2025 (10 months)
Built detailed process maps using employee inputs and AI-driven analysis, validated automation discovery outputs, and collaborated with cross-functional teams to implement data-backed continuous improvement decisions.
Procurement Process Associate
GEP Worldwide
Jan 2023 - Jul 2024 (1 year 6 months)
Served as PTP process auditor and SAP iDocs support lead, coordinated team activities and contributed to Lean Six Sigma-driven automation and efficiency improvements in procurement processes.
Invisalign Business Operations Agent
Align Technology
Jul 2021 - Jan 2023 (1 year 6 months)
Acted as SME for procedures, led ISO auditing and SOP/WI development, managed operational metrics and reporting, and drove training and cross-team efficiency initiatives.
Customer Care Front Line Agent
Align Technology
Feb 2020 - Jul 2021 (1 year 5 months)
Provided high-level customer support via phone and chat, handled escalations and training support, maintained internal knowledge systems, and achieved recognition for customer satisfaction and mentoring.
Education
Degrees, certifications, and relevant coursework
UFUniversidad Fidélitas
Bachelor's in Computer Science, Computer Science
2022 -
Pursuing a Bachelor's in Computer Science with coursework and experience aligned to software development and process improvement.
COTEPECOS
High School Diploma, Software Development
2017 - 2019
Completed a High School Diploma with technical education focused on software development.
Availability
Location
Costa RicaAuthorized to work in
Salary expectations
Social media
Job categories
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