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Paola Moreira

@paolamoreira

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Solution Design Analyst at Clario designing eCOA solutions and Power BI dashboards for clinical studies.

Costa Rica

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At Clario, I design, configure, and validate customized eCOA solutions based on clinical study protocols and sponsor requirements. I gather requirements from clinical stakeholders and create functional documentation, including design specifications, data mappings, and workflow documentation.

I also develop Power BI dashboards to track portfolio metrics and operational KPIs. Previously, at Bacardi, I designed RPA workflows and supported Salesforce enhancements, and at VMware I mapped business processes and created Excel Macros and quoting tools for SaaS renewals.

Experience

Work history, roles, and key accomplishments

Current

Solution Design Analyst

Current

Clario

Jul 2024 - Present (2 years 4 months)

Design, configure, and validate customized eCOA solutions based on clinical study protocols and sponsor requirements. Facilitate discovery sessions and gather business requirements from clinical stakeholders to define system functionality.

Power BI SQL Salesforce Process Mapping Requirements Gathering Solution Design UAT Support Root Cause Analysis Stakeholder Management

Freelance Marketing Advisor

Freelance

Nov 2023 - Jul 2024 (8 months)

Developed digital marketing strategies for hospitality businesses. Managed digital campaigns across social media and e-commerce platforms.

Digital Marketing Social Media Ecommerce Analytics Customer Insights

Senior Analyst, Technology Operations

Bacardi

May 2022 - Oct 2023 (1 year 5 months)

Partnered with business stakeholders to analyze business processes and identify automation opportunities across enterprise operations. Designed Robotic Process Automation (RPA) solutions and supported Salesforce enhancement initiatives.

Robotic Process Automation Salesforce SysAid Process Improvement Requirements Gathering Workflow Mapping Functional Specifications Stakeholder Management

Business Analyst II

VMware

Sep 2021 - May 2022 (8 months)

Led enterprise process mapping initiatives using IBM BlueWorks to identify process optimization opportunities. Served as Subject Matter Expert for Enterprise License Agreement renewal processes.

IBM Blueworks Live Process Mapping Requirements Gathering Analytical Reporting Dashboarding Process documentation Cross Functional Collaboration

Renewals Business Analyst

VMware

May 2018 - Sep 2021 (3 years 4 months)

Mapped and optimized business processes across Sales, Deal Desk, Renewals, and Order Management organizations. Designed automation solutions using Excel Macros and developed quoting tools supporting SaaS renewal operations.

Excel Macros Salesforce Process Mapping Automation Quoting Tools Business Process Optimization Documentation

Training Specialist Engineer

Boston Scientific

May 2018 - Dec 2018 (7 months)

Monitored and reported training KPIs for medical device production lines. Developed training and onboarding plans and participated in process improvement projects.

Training KPI Reporting Process Improvement Cross Functional Collaboration Troubleshooting ECAPA