Sekelia Davis

Dispatched appropriate fire, EMS, and law enforcement personnel using radio systems and CAD, while monitoring and tracking public safety personnel status during active incidents. Maintained detailed logs of communications and coordinated with military and civilian agencies during emergencies. Operated various communication systems and provided life-saving instructions over the phone when necessary

Managed incoming calls independently, ensuring high accuracy and improving workflow inefficiencies by revising procedures. Exceeded all contact center metric goals, including availability rate and first call resolution, while following EPIC scheduling processes to optimize patient appointments. Interviewed patients to secure medical, financial, and insurance information, and navigated communicatio

Facilitated communication with individuals, providing updates on disaster assistance cases and explaining program benefits. Collaborated with stakeholders to achieve organizational goals, monitoring progress and evaluating results for efficiency. Provided customer support by handling inquiries, managing account requests, and resolving complaints via telephone or direct interaction.

Oversaw financial transactions, ensuring precise documentation of revenues and receivables, and maintained daily cash and inventory cost controls. Performed financial document analysis, verified payments, and executed month-end adjustments to rectify account discrepancies. Managed and updated accounting records using Excel, supported vendor relations, and remediated electronic claim rejections.

Addressed and resolved customer inquiries, streamlining loan application procedures and bolstering sales efforts through proficient client support. Investigated and corrected account discrepancies, ensuring precise billing and claims processing for customer portfolios. Executed financial transactions with precision, upheld data integrity in financial systems, and compiled detailed reports to enhan

Oversaw customer service operations, maintaining quality assurance and deadline adherence while effectively addressing errors and complications. Handled refund and return procedures and mentored new cashiers to align with service standards. Assisted in recruitment, interviewing, and training staff on conflict resolution and customer service excellence.

Reconciled financial statements and ledgers to maintain accurate accounting records, analyzing reports for compliance and addressing discrepancies. Handled financial transactions, including fee collection, payment disbursement, and account updates, while maintaining comprehensive records. Researched and leveraged automated systems to correct errors, improve data accuracy, and assist in procurement

Prepared personalized insurance quotes by analyzing driving records and claim histories, providing customized coverage solutions. Served as a primary contact for customer relations, assisting with loan applications, policy sales, and inquiries to enhance client satisfaction. Advised policyholders with accurate information by staying informed on state insurance regulations and company product offer

Diligently monitored cardiac rhythms, documented variances, and communicated critical changes to the nursing team to facilitate prompt patient care responses. Ensured the reliability of telemetry equipment by effectively troubleshooting and resolving technical problems, maintaining uninterrupted patient monitoring. Handled patient admissions and discharges, meticulously updating demographic inform

Obtained an Associate of Applied Science degree. This program provided foundational knowledge and practical skills in a specific field of study.