Kenna Sarver-Church

Managed a high volume of inbound calls to assist customers with life insurance policy inquiries, including answering detailed questions and assisting with form submissions. Processed payments and submitted various changes while maintaining detailed records and following strict security guidelines. Ensured compliance with industry regulations to protect sensitive customer information.

Efficiently managed a high volume of inbound calls and online requests from customers and sellers, handling order placement, modifications, tracking, and processing credit adjustments. Collaborated cross-functionally with internal departments, leveraging research and problem-solving skills to resolve complex customer inquiries. Utilized multiple platforms such as Salesforce and Microsoft Office Su

Conducted in-depth investigations of debit card fraud claims, restoring customer accounts by ensuring timely and accurate claim resolutions in line with company policies and regulatory standards. Engaged with customers through outbound calls to gather crucial claim information, while also drafting and dispatching formal communication regarding claim outcomes. Demonstrated a strong command of banki

Delivered exceptional front-line customer service by accurately handling transactions such as deposits, withdrawals, and safe deposit box access, contributing to an enhanced client banking experience. Maintained precise and timely cash management under high transaction volumes, ensuring compliance with banking protocols and minimizing discrepancies. Identified customer needs and referred them to a

Managed and maintained accurate financial records of customer payments, contributing to the overall financial health of the organization. Reconciled general ledger accounts and prepared financial reports, ensuring accurate and timely submission of daily bank deposits. This process reduced errors and supported financial audits.

Accurately handled high-volume teller responsibilities, including deposits, withdrawals, and cash handling for both individual and commercial customers, enhancing branch efficiency. Managed the branch’s cash flow by maintaining comprehensive records using ledger books and general ledger tickets, ensuring cash integrity and precise reporting. Processed large commercial deposits and coordinated cash

Activities and societies: Member of Phi Theta Kappa.

Completed coursework for an Associate's Degree in General Studies.