Seeking a role that leverages my technical expertise and customer service skills to drive business growth and improve overall company success.
SCLooking for a job
Stephanie Carter
@stephaniecarter
With the ability to quickly learn and retain new systems, I would enhance any company’s success.
United StatesWhat I'm looking for
As a seasoned customer service representative with 15 years of combined expertise, I have honed my skills in remote communication tools, complex problem-solving, and effective time management. My strong communication skills and ability to type 65+ WPM have enabled me to successfully manage high-volume customer inquiries and resolve a wide range of customer issues.
In my previous roles, I have consistently met and exceeded performance metrics, such as response times, first-contact resolution, and customer feedback ratings. I have also developed and maintained relationships with health insurance companies, facilitating prompt payments and resolving issues proactively on behalf of customers.
I am a disciplined and skilled collaborator with a strong background in data analysis, technical troubleshooting, and people management. I am confident in my ability to work with cross-functional teams to improve overall customer experience and product functionality.
Experience
Work history, roles, and key accomplishments
CU
Customer Service Representative
Culligan
Jan 2017 - Dec 2022 (5 years 11 months)
Managed a high volume of remote customer inquiries via phone, email, and chat, maintaining a 95% customer satisfaction rating. Resolved a wide range of customer issues, including account inquiries, product support, billing disputes, and technical problems, ensuring swift and accurate resolutions.
LP
Accounts Receivable Representative
Liberty Medical Supply Pharmacy
Jan 2010 - Jan 2016 (6 years)
Managed a portfolio of hundreds of customer accounts, ensuring timely and accurate invoicing, payment processing, and account reconciliation. Collaborated with Insurance and customer service teams to resolve billing discrepancies and disputes.
Education
Degrees, certifications, and relevant coursework
Stephanie hasn't added their education
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Availability
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