Sheila Johnson

I am a customer-focused professional with over 20 years of experience delivering timely, accurate data and exceptional service across financial and healthcare-adjacent environments. I consistently follow policies and procedures to ensure quality, reimbursement accuracy, and protection of patient and customer confidentiality.

I have strong inbound/outbound call experience—regularly handling high-volume call queues—and I excel at problem resolution, documentation in CRM systems, and escalating complex issues for timely resolution. I have supported mortgage insurance claims, billing adjustments, collections, and product/service inquiries while maintaining meticulous records.

I bring proficiency in Microsoft Office, data entry, and multi-system navigation, along with proven interpersonal skills and attention to detail. I seek opportunities where I can apply my customer service expertise to improve processes, resolve issues efficiently, and support organizational goals.