Armeenah Daughtry

Provided high-level customer service and support, processing cash deposits and withdrawal transfers. Managed account operations, including opening and closing accounts, and provided information on savings accounts and CDs.

Answered calls and correspondence to identify customer needs, respond to inquiries, and discuss product specifications. Created invoices, credit memos, and updated accounting records while managing billing arrangements.

Processed customer deposits, withdrawals, and payments, and facilitated new account openings and mobile banking setups. Maintained vault security, balanced ATMs, and managed cash distribution while adhering to strict guidelines.

Verified information for customer IDs, driver's licenses, and CDLs, while maintaining confidential material and detecting fraud. Assisted customers with various motor vehicle transactions and managed a cash drawer.

Interacted with customers to provide information about products and services, handling requests and complaints. Resolved issues concerning refunds and deposit transactions, ensuring timely responses via call, chat, or email.

Trained and supervised over 25 cashiers and sales associates, ensuring best-in-class customer service and managing front-end operations. Audited registers, filed reports, and implemented training programs to enhance employee performance.

Worked with youth, facilitating workshops and creating lesson plans for various activities. Coordinated end-of-year showcases, including booking talent and managing invoices for vendors.

Completed an Associate of Arts degree in Criminal Justice. Gained foundational knowledge in the legal system and criminal justice principles.

Completed a Medical Assistant program. Acquired skills in clinical and administrative tasks relevant to healthcare settings.