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Sebastian Ramirez

@sebastianramirez

I am a bilingual customer support and retention specialist driving high show-up rates and client satisfaction.

Colombia
Message

What I'm looking for

I'm seeking a remote bilingual customer-support or appointment-setting role with U.S.-focused teams where I can leverage CRM expertise, exceed retention KPIs, and grow into expanded client success responsibilities.

I am a bilingual (EN/ES) customer support and retention specialist with hands-on experience in outbound calling, appointment setting, and CRM-driven follow-up for U.S.-based businesses.

I consistently meet KPIs—achieving a 92% customer satisfaction rate on a telecom account and an 85%+ show-up rate for sales consultations—using tools such as Salesforce, GoHighLevel and Google Calendar to maintain organized workflows.

As a current LLB student and former legal assistant, I bring strong documentation, scheduling and communication skills, and I thrive working remotely while prioritizing accuracy, empathy and measurable results.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

UR

Universidad Remington

Bachelor of Laws, Law

Grade: 4.2 / 5.0

Currently enrolled in the Bachelor of Laws program (LLB) at Universidad Remington, in the 3rd semester with a 4.2/5.0 CGPA.

IS

INEM School

High School Diploma, Academic Sciences

Grade: 4.0 / 5.0

High School Diploma in Academic Sciences with a final CGPA of 4.0/5.0.

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Sebastian Ramirez - Appointment Setter - Support Shepherd | Himalayas