Sebastian Ramirez
@sebastianramirez
I am a bilingual customer support and retention specialist driving high show-up rates and client satisfaction.
What I'm looking for
I am a bilingual (EN/ES) customer support and retention specialist with hands-on experience in outbound calling, appointment setting, and CRM-driven follow-up for U.S.-based businesses.
I consistently meet KPIs—achieving a 92% customer satisfaction rate on a telecom account and an 85%+ show-up rate for sales consultations—using tools such as Salesforce, GoHighLevel and Google Calendar to maintain organized workflows.
As a current LLB student and former legal assistant, I bring strong documentation, scheduling and communication skills, and I thrive working remotely while prioritizing accuracy, empathy and measurable results.
Experience
Work history, roles, and key accomplishments
Appointment Setter
Support Shepherd
Apr 2024 - Present (1 year 5 months)
Scheduled consultations for real estate and eCommerce leads using GoHighLevel, Calendly and Google Calendar, maintaining 85%+ show-up rates and meeting weekly quotas.
Legal & Administrative Assistant
Grupo Vaba SAS
Oct 2023 - Apr 2024 (6 months)
Supported legal team by managing client communications, scheduling meetings, and drafting/reviewing case documents with high attention to detail across Notion and Google Workspace.
Customer Retention Agent
Accedo Colombia
Apr 2023 - Oct 2023 (6 months)
Delivered inbound/outbound retention support for Altice USA customers, achieving a 92% satisfaction rate in the final quarter and documenting interactions in Salesforce.
Education
Degrees, certifications, and relevant coursework
Universidad Remington
Bachelor of Laws, Law
Grade: 4.2 / 5.0
Currently enrolled in the Bachelor of Laws program (LLB) at Universidad Remington, in the 3rd semester with a 4.2/5.0 CGPA.
INEM School
High School Diploma, Academic Sciences
Grade: 4.0 / 5.0
High School Diploma in Academic Sciences with a final CGPA of 4.0/5.0.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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