Open to opportunities

Sebastian Ramirez

@sebastianramirez

Message

I am a bilingual customer support and retention specialist driving high show-up rates and client satisfaction.

Colombia

Message

What I'm looking for

I'm seeking a remote bilingual customer-support or appointment-setting role with U.S.-focused teams where I can leverage CRM expertise, exceed retention KPIs, and grow into expanded client success responsibilities.

I am a bilingual (EN/ES) customer support and retention specialist with hands-on experience in outbound calling, appointment setting, and CRM-driven follow-up for U.S.-based businesses.

I consistently meet KPIs—achieving a 92% customer satisfaction rate on a telecom account and an 85%+ show-up rate for sales consultations—using tools such as Salesforce, GoHighLevel and Google Calendar to maintain organized workflows.

As a current LLB student and former legal assistant, I bring strong documentation, scheduling and communication skills, and I thrive working remotely while prioritizing accuracy, empathy and measurable results.

Experience

Work history, roles, and key accomplishments

Current

Appointment Setter

Current

Support Shepherd

Apr 2024 - Present (2 years 2 months)

Scheduled consultations for real estate and eCommerce leads using GoHighLevel, Calendly and Google Calendar, maintaining 85%+ show-up rates and meeting weekly quotas.

GoHighLevel Calendly Google Calendar Appointment Setting Lead Follow Up Notion Show Up Rate Optimization

Legal & Administrative Assistant

Grupo Vaba SAS

Oct 2023 - Apr 2024 (6 months)

Supported legal team by managing client communications, scheduling meetings, and drafting/reviewing case documents with high attention to detail across Notion and Google Workspace.

Microsoft Office Google Workspace Notion Legal Drafting Client Communication Scheduling Bilingual Support

Customer Retention Agent

Accedo Colombia

Apr 2023 - Oct 2023 (6 months)

Delivered inbound/outbound retention support for Altice USA customers, achieving a 92% satisfaction rate in the final quarter and documenting interactions in Salesforce.

Salesforce Inbound Outbound Calling Customer Retention Objection Handling Empathy Call Center Operations