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Nicolas Ferrer Lozano

@nicolasferrerlozano

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Sales and retention leader driving customer loyalty and revenue growth.

Colombia

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What I'm looking for

I seek a customer-focused role where I can lead retention efforts, coach teams, and drive measurable growth in customer lifetime value.

I’m a detail-oriented Virtual Assistant with over 6 years of experience supporting remote teams through administrative, customer service, and operational tasks. I help businesses stay organized by managing emails and calendars, updating CRMs, coordinating tasks in Basecamp, and handling client communication professionally and efficiently.

I’m highly skilled with G-Suite, Salesforce, and Basecamp, and I’m known for being proactive, reliable, and easy to work with. I don’t just complete tasks—I anticipate needs and help keep daily operations running smoothly.

I also provide Canva design support, creating clean and professional social media posts, presentations, and basic marketing materials. I’m a native Spanish speaker with C1-level English, comfortable working with international and bilingual clients.

Experience

Work history, roles, and key accomplishments

Retention Team Lead

Achieve Test Prep

Jan 2021 - Jan 2025 (4 years)

Led retention team for a US remote test-prep provider, improving customer retention through targeted outreach and incentives and consistently exceeding retention targets. Trained representatives on retention techniques, collaborated with support and finance, and identified upsell opportunities to drive revenue.

Communication Skills Customer Retention Team Leadership Salesforce Upselling Training Customer Success