DP

Open to opportunities

Daniel Pajarito

@danielpajarito

Virtual Executive Assistant supporting US clients in retention and banking, with 99% accuracy in follow-up coordination.

What I'm looking for

I’m seeking a long-term virtual assistant role.

At Teleperformance, I managed 50+ high-value US accounts daily for Optimum and reduced churn 15% through loyalty efforts. I coordinated follow-ups using Google Calendar and CRM with 99% accuracy.

At Concentrix, I provided executive-level support in English for sensitive banking information. I prioritized time-sensitive requests through Slack and email.

At Mentius S.A.S, I achieved 110% of sales targets while maintaining CRM records and daily KPIs. I’m seeking a long-term virtual assistant role.

Experience

Work history, roles, and key accomplishments

TE

Retention Agent

Teleperformance

Apr 2025 - Mar 2026 (11 months)

Managed 50+ high-value US accounts daily, reducing churn by 15% through loyalty initiatives. Coordinated follow-ups via Google Calendar and CRM with 99% accuracy, and resolved escalations via phone and email to improve CSAT.

Customer Retention De escalation CRM Google Calendar Salesforce Zendesk Communication Skills

CO

Customer Service Agent

Concentrix

Jan 2025 - Apr 2025 (3 months)

Provided executive-level support in English for sensitive banking information. Prioritized time-sensitive requests via Slack and email.

Customer Service Banking English Slack Email Time Management

MS

Commercial Advisor

Mentius S.A.S

Sep 2023 - Dec 2023 (3 months)

Achieved 110% of sales targets and maintained CRM and daily KPIs.

Sales CRM KPI Tracking

Education

Degrees, certifications, and relevant coursework

UE

Universidad ECCI

Modern Languages, Modern Languages

Studied Modern Languages with a focus on Business Communication for two semesters.

SA

Smart Academy

English C1 Advanced Certified, English

2024 - 2026

Completed English C1 Advanced certification from 2024 to 2026.

Tech stack

Software and tools used professionally

Salesforce

Gmail

Slack

Zendesk

Google Workspace

Trello

Notion

Zoom

Availability

Open to opportunities

Location

Colombia

Authorized to work in

Salary expectations

70k+ USD

Job categories

Virtual Executive Assistant Customer Service Client Success Specialist

Skills

Executive Support Customer Retention De escalation Calendar Management Inbox Management CRM documentation Salesforce Zendesk Google Workspace Gmail Google Calendar Slack Notion Trello Zoom

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