Open to opportunities

BRANDON ACOSTA

@brandonacosta

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Bilingual virtual assistant and customer support specialist delivering organized, tech-ready service.

Colombia

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What I'm looking for

I’m looking for a remote, fast-paced role where I can handle customer support, scheduling, and CRM-driven follow-ups, using strong communication and problem-solving to support clients and internal teams effectively.

I’m a bilingual Virtual Assistant and Customer Support Specialist with experience providing administrative support, appointment scheduling, technical troubleshooting, and customer relations in fast-paced remote environments. I’m known for strong organization and professionalism, even when call volumes and follow-ups are high.

In my recent roles, I’ve managed outbound customer communication for outstanding accounts and updated records in CRM systems, while handling sensitive client interactions. I also coordinate medical appointment scheduling, manage calendars and confirmations, and complete accurate data entry in internal systems and CRM platforms.

I bring a coaching mindset from my time as an Associate Coach, where I supported training and supervised customer service representatives to improve communication, problem-solving, and productivity. Across my work, I focus on clear communication, efficient issue resolution, and supporting both clients and internal teams to meet operational goals.

Experience

Work history, roles, and key accomplishments

Account Resolution Specialist

Airtech Communications

Nov 2025 - Apr 2026 (5 months)

Managed outbound customer communications for outstanding accounts and payment arrangements while maintaining accurate CRM records. Handled sensitive client interactions, follow-ups, and account documentation in a high-volume environment.

CRM Systems Customer Support Account Resolution Outbound Communications Data Entry Administrative Support

Scheduling Coordinator (VA)

Omega Healthcare

May 2025 - Nov 2025 (6 months)

Coordinated and scheduled medical appointments by managing calendars, confirmations, and follow-ups. Updated patient information via data entry and supported customer inquiries with accuracy and professionalism.

Appointment Scheduling Calendar Management CRM Systems Data Entry Patient Support Administrative Support

Associate Coach

Sutherland Global Services

May 2024 - May 2025 (1 year)

Assisted with training and supervised customer service representatives to improve performance and service quality. Facilitated coaching sessions focused on communication, problem-solving, and productivity while supporting team workflow organization.

Customer Service Training Communication Skills Problem Solving Productivity Improvement

Customer Service Representative

Sutherland Global Services

Sep 2023 - May 2024 (8 months)

Resolved customer inquiries and technical issues through phone-based support while maintaining professionalism and satisfaction. Managed multiple tasks simultaneously, contributed to knowledge sharing, and supported continuous process improvement initiatives.

Phone Based Customer Support Technical Support Multitasking Data Entry Knowledge Sharing Process Improvement

Tier 1 Technical Support

Teleperformance

Oct 2022 - May 2023 (7 months)

Provided tier 1 technical support by troubleshooting complex customer issues and communicating solutions clearly. Documented customer interactions and technical resolutions accurately in internal systems.

Technical Troubleshooting Customer Support Professional communication Case Documentation Data Entry Remote Support