Open to opportunities

Sebastian Puigserver Janer

@sebastianpuigserver

Message

Motivated professional specializing in customer and tech partnerships.

Spain

Message

What I'm looking for

I am looking for a role that fosters collaboration and innovation, where I can leverage my skills in technology and partnerships to drive business growth.

I am a motivated and internationally experienced professional specializing in account management, process optimization, and technology integration within the Travel and SaaS sectors. My journey has been defined by a passion for combining client management with a strong technological foundation to enhance customer satisfaction, drive retention, and support business growth.

Currently, I serve as a Customer & Tech Partnerships Manager at Welcomebeds.com, where I act as a commercial bridge between Ávoris Group and technological providers. My role involves negotiating B2B agreements, coordinating API documentation, and managing payment processes to ensure financial compliance. I take pride in leading relationship improvement initiatives with tech providers, identifying opportunities for optimization and innovation.

Throughout my career, I have successfully managed hotel contracting and driven sales improvement across various regions, resulting in significant revenue growth. My extensive experience with XML and API connections has streamlined data exchange and increased operational efficiency. I am committed to leveraging my skills in sales analysis and big data to make data-driven decisions that optimize business strategies.

Experience

Work history, roles, and key accomplishments

Current

Customer & Tech Partnerships Manager

Current

Welcomebeds.com

Jun 2024 - Present (1 year)

Act as a commercial bridge between Ávoris Group and technological providers, negotiating B2B agreements and coordinating API documentation for seamless integrations. Manage payment processes and lead relationship improvement initiatives with tech providers to enhance service and operational efficiency.

API Documentation Payment Processes Relationship Management Compliance Management

Regional Contract Manager EMEA

Welcomebeds.com

Mar 2022 - Jun 2024 (2 years 3 months)

Led teams in hotel contracting across EMEA, APAC, and Middle East, driving revenue growth through ROI-focused strategies. Managed XML and API connections for operational efficiency and collaborated with DMC partners on contracting and operations.

Hotel Contracting Revenue ROI Sales Analysis Big Data Compliance Management Negotiation Cross Functional Collaboration

Contract Manager

Welcomebeds.com

Mar 2018 - Mar 2022 (4 years)

Managed contracts and relationships with partners, ensuring compliance and identifying new business opportunities. Negotiated special offers and maintained accurate financial records while overseeing hotel information updates.

Contract Management Compliance Business Development Negotiation Partnering Hotel Information Management Dispute Resolution Sales Analysis

Contract Manager

Welcomebeds.com

Mar 2018 - Mar 2022 (4 years)

Managed contracts and relationships with partners, ensuring compliance and optimizing agreements. Focused on sales analysis and operational efficiency, while overseeing financial processes and maintaining accurate records.

Contract Management Relationship Management Sales Analysis Financial Compliance Negotiation Data Management

Nft Development

Self Employed

Nov 2021 - Dec 2021 (1 month)

Developed a 2D game for Android platforms and managed social media for NFT projects. Utilized JavaScript, React, and Stripe for payment integration and project management.

Game Development JavaScript React Stripe Integration Social Media Management Project Management UI Development Google Analytics

Booking Manager

Travelplan

Mar 2017 - Apr 2018 (1 year 1 month)

Managed bookings and customer relationships, focusing on maximizing revenue through effective sales strategies and customer engagement. Coordinated group reservations and events to enhance client satisfaction.

Customer Engagement Sales Strategies Group Reservations Event Coordination Client Relationship Management

Groups Coordinator

Barcelo Hotels & Resorts

Jul 2014 - Jul 2015 (1 year)

Maximized revenue opportunities in group reservations and events by driving sales leads and managing customer relationships. Ensured effective administration and execution of events while maintaining strong client communication.

Group Reservations Event Management Customer Communications

Back Office Innovation and Systems Analyst

Barcelo Hotels & Resorts

May 2013 - Sep 2013 (4 months)

Assisted in the management of reservation systems and coordinated enhancement projects for Barcelo.com. Analyzed sales data and supported training for hotel staff on system usage.

Project Coordination Data Analysis Staff Training System Enhancements Sales Analysis

Back Office Innovation and Systems Analyst

Barcelo Hotels & Resorts

May 2013 - Sep 2013 (4 months)

Assisted in the management of reservation systems and trained staff on system usage. Coordinated enhancement projects and analyzed sales data to optimize revenue strategies.

Systems Analysis Staff Training Project Coordination Sales Data Analysis

Administrative Assistant

Europcar

Jan 2012 - Jan 2013 (1 year)

Provided administrative support, managing schedules and documentation for the Europcar office. Assisted in customer service and operational tasks to enhance efficiency.

Administrative Support Customer Service Documentation Management Scheduling Communication Skills Team Collaboration