SJ
Open to opportunities

Sebastian Puigserver Janer

@sebastianpuigserver

Motivated professional specializing in customer and tech partnerships.

Spain

What I'm looking for

I am looking for a role that fosters collaboration and innovation, where I can leverage my skills in technology and partnerships to drive business growth.

I am a motivated and internationally experienced professional specializing in account management, process optimization, and technology integration within the Travel and SaaS sectors. My journey has been defined by a passion for combining client management with a strong technological foundation to enhance customer satisfaction, drive retention, and support business growth.

Currently, I serve as a Customer & Tech Partnerships Manager at Welcomebeds.com, where I act as a commercial bridge between Ávoris Group and technological providers. My role involves negotiating B2B agreements, coordinating API documentation, and managing payment processes to ensure financial compliance. I take pride in leading relationship improvement initiatives with tech providers, identifying opportunities for optimization and innovation.

Throughout my career, I have successfully managed hotel contracting and driven sales improvement across various regions, resulting in significant revenue growth. My extensive experience with XML and API connections has streamlined data exchange and increased operational efficiency. I am committed to leveraging my skills in sales analysis and big data to make data-driven decisions that optimize business strategies.

Experience

Work history, roles, and key accomplishments

WE
Current

Customer & Tech Partnerships Manager

Welcomebeds.com

Jun 2024 - Present (1 year)

Act as a commercial bridge between Ávoris Group and technological providers, negotiating B2B agreements and coordinating API documentation for seamless integrations. Manage payment processes and lead relationship improvement initiatives with tech providers to enhance service and operational efficiency.

BR

Groups Coordinator

Barcelo Hotels & Resorts

Jul 2014 - Jul 2015 (1 year)

Maximized revenue opportunities in group reservations and events by driving sales leads and managing customer relationships. Ensured effective administration and execution of events while maintaining strong client communication.

Education

Degrees, certifications, and relevant coursework

HS

Haaga-Helia University of Applied Sciences

Revenue Management degree, Revenue Management

2015 - 2016

Studied Revenue Management, focusing on strategies to optimize pricing and inventory management in the hospitality industry.

ES

EUDE Business School

Master's Degree, Commercial Management & Marketing

2014 - 2015

Pursued a Master's Degree in Commercial Management & Marketing, emphasizing strategic marketing and business management skills.

MV

Modul University Vienna

Tourism Management, Tourism Management

2012 - 2013

Completed a program in Tourism Management, focusing on the principles of tourism, hospitality, and service management.

Universitat de les Illes Balears logoUB

Universitat de les Illes Balears

Bachelor’s in Tourism, Administrative Management Track, Tourism

2009 - 2013

Earned a Bachelor's degree in Tourism with a focus on Administrative Management, preparing for a career in tourism and hospitality.

UM

Universidad Politécnica de Madrid

Technical Engineering (Industrial Engineering), Industrial Engineering

2007 - 2008

Completed Technical Engineering in Industrial Engineering, acquiring foundational engineering skills applicable in various industries.

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