Sebastian Puigserver Janer
@sebastianpuigserver
Motivated professional specializing in customer and tech partnerships.
What I'm looking for
I am a motivated and internationally experienced professional specializing in account management, process optimization, and technology integration within the Travel and SaaS sectors. My journey has been defined by a passion for combining client management with a strong technological foundation to enhance customer satisfaction, drive retention, and support business growth.
Currently, I serve as a Customer & Tech Partnerships Manager at Welcomebeds.com, where I act as a commercial bridge between Ávoris Group and technological providers. My role involves negotiating B2B agreements, coordinating API documentation, and managing payment processes to ensure financial compliance. I take pride in leading relationship improvement initiatives with tech providers, identifying opportunities for optimization and innovation.
Throughout my career, I have successfully managed hotel contracting and driven sales improvement across various regions, resulting in significant revenue growth. My extensive experience with XML and API connections has streamlined data exchange and increased operational efficiency. I am committed to leveraging my skills in sales analysis and big data to make data-driven decisions that optimize business strategies.
Experience
Work history, roles, and key accomplishments
Customer & Tech Partnerships Manager
Welcomebeds.com
Jun 2024 - Present (1 year)
Act as a commercial bridge between Ávoris Group and technological providers, negotiating B2B agreements and coordinating API documentation for seamless integrations. Manage payment processes and lead relationship improvement initiatives with tech providers to enhance service and operational efficiency.
Regional Contract Manager EMEA
Welcomebeds.com
Mar 2022 - Jun 2024 (2 years 3 months)
Led teams in hotel contracting across EMEA, APAC, and Middle East, driving revenue growth through ROI-focused strategies. Managed XML and API connections for operational efficiency and collaborated with DMC partners on contracting and operations.
Contract Manager
Welcomebeds.com
Mar 2018 - Mar 2022 (4 years)
Managed contracts and relationships with partners, ensuring compliance and identifying new business opportunities. Negotiated special offers and maintained accurate financial records while overseeing hotel information updates.
Contract Manager
Welcomebeds.com
Mar 2018 - Mar 2022 (4 years)
Managed contracts and relationships with partners, ensuring compliance and optimizing agreements. Focused on sales analysis and operational efficiency, while overseeing financial processes and maintaining accurate records.
Nft Development
Self Employed
Nov 2021 - Dec 2021 (1 month)
Developed a 2D game for Android platforms and managed social media for NFT projects. Utilized JavaScript, React, and Stripe for payment integration and project management.
Booking Manager
Travelplan
Mar 2017 - Apr 2018 (1 year 1 month)
Managed bookings and customer relationships, focusing on maximizing revenue through effective sales strategies and customer engagement. Coordinated group reservations and events to enhance client satisfaction.
Groups Coordinator
Barcelo Hotels & Resorts
Jul 2014 - Jul 2015 (1 year)
Maximized revenue opportunities in group reservations and events by driving sales leads and managing customer relationships. Ensured effective administration and execution of events while maintaining strong client communication.
Back Office Innovation and Systems Analyst
Barcelo Hotels & Resorts
May 2013 - Sep 2013 (4 months)
Assisted in the management of reservation systems and coordinated enhancement projects for Barcelo.com. Analyzed sales data and supported training for hotel staff on system usage.
Back Office Innovation and Systems Analyst
Barcelo Hotels & Resorts
May 2013 - Sep 2013 (4 months)
Assisted in the management of reservation systems and trained staff on system usage. Coordinated enhancement projects and analyzed sales data to optimize revenue strategies.
Administrative Assistant
Europcar
Jan 2012 - Jan 2013 (1 year)
Provided administrative support, managing schedules and documentation for the Europcar office. Assisted in customer service and operational tasks to enhance efficiency.
Education
Degrees, certifications, and relevant coursework
Haaga-Helia University of Applied Sciences
Revenue Management degree, Revenue Management
2015 - 2016
Studied Revenue Management, focusing on strategies to optimize pricing and inventory management in the hospitality industry.
EUDE Business School
Master's Degree, Commercial Management & Marketing
2014 - 2015
Pursued a Master's Degree in Commercial Management & Marketing, emphasizing strategic marketing and business management skills.
Modul University Vienna
Tourism Management, Tourism Management
2012 - 2013
Completed a program in Tourism Management, focusing on the principles of tourism, hospitality, and service management.
Universitat de les Illes Balears
Bachelor’s in Tourism, Administrative Management Track, Tourism
2009 - 2013
Earned a Bachelor's degree in Tourism with a focus on Administrative Management, preparing for a career in tourism and hospitality.
Universidad Politécnica de Madrid
Technical Engineering (Industrial Engineering), Industrial Engineering
2007 - 2008
Completed Technical Engineering in Industrial Engineering, acquiring foundational engineering skills applicable in various industries.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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