Amr Alhamwi
@amralhamwi
Customer-focused hospitality and sales professional driving client satisfaction and revenue growth.
SpainWhat I'm looking for
I am a driven hospitality and customer-care professional with extensive experience in guest relations, front-desk operations, and business development. I have a track record of supervising teams, improving operational workflows, and building strong client relationships that increase repeat business and satisfaction.
At Google I consistently exceeded sales quotas and managed strategic client accounts, collaborating with C-level executives to deliver tailored solutions. My background in hotels and F&B includes leadership roles where I mentored staff, implemented process improvements, and elevated service quality.
Experience
Work history, roles, and key accomplishments
GOConsistently achieved sales quotas and exceeded activity targets while managing client accounts and collaborating with C-level executives to deliver tailored solutions.
Front Desk Coordinator
Atlántida Hostel
Aug 2021 - Jun 2022 (10 months)
Coordinated front desk operations to improve workflow speed, supervised staff to elevate team performance, and implemented process improvements that increased service quality ratings.
Customer Relations Supervisor
Hotel Mim Sitges Boutique 4 Sup
Mar 2018 - May 2021 (3 years 2 months)
Built and maintained relationships with guests and VIP clients to increase repeat business, supervised guest service staff and resolved complaints with high satisfaction rates.
Food and Beverage Shift Supervisor
Hotel Murmuri 4 Sup
Feb 2016 - Feb 2018 (2 years)
Managed daily F&B operations to uphold quality standards and improve guest satisfaction scores, mentored team members and optimized service processes.
Education
Degrees, certifications, and relevant coursework
UDUniversity of Damascus
Bachelor's Degree, Tourism
2008 - 2011
Completed a Bachelor's Degree in Tourism with coursework focused on hospitality, travel management, and customer service.
European Private University
Bachelor’s Degree, Fine Arts
2003 - 2007
Obtained a Bachelor's Degree in Fine Arts with study in visual arts and creative practice.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
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