Open to opportunities

Elodie Hensen

@elodiehensen

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Expert in business growth and operations management with 15+ years experience.

Spain

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What I'm looking for

I am looking for a role that combines operations with business development, ideally remote with travel opportunities.

I am an expert in business growth, process optimization, and international expansion, fluent in Spanish, French, English, and Portuguese. With over 15 years of experience in operations management, customer success, and strategic partnership development, I have honed my skills in leading internal processes and managing large client portfolios. My passion for innovation drives me to optimize operations and enhance customer experiences.

In my recent role as Client Success & Operations Manager at Hotelbreak, I coordinated operational processes for over 850 partner hotels, achieving a 96% retention rate through loyalty strategies. I successfully increased our partner network by 40% in one year by managing lead generation and negotiating contracts. My previous experience as a Product Manager at Zapinvest allowed me to develop my skills in web content management and strategic decision-making, further enhancing my ability to drive business growth.

I am seeking a role that combines operations with business development, preferably in a remote setting that offers opportunities for travel. I am highly organized, results-oriented, and dedicated to achieving excellence in every project I undertake.

Experience

Work history, roles, and key accomplishments

Current

Client Success & Operations Manager

Current

Hotelbreak

Jan 2022 - Dec 2025 (3 years 11 months)

Coordinated operational processes for over 850 partner hotels, optimizing internal processes and leading international teams to enhance customer experience and service efficiency. Increased the partner network by 40% and achieved a 96% retention rate through strategic lead generation, negotiation, and implementing loyalty strategies. Negotiated strategic contracts with key partners, optimizing com

Operations Management Process Optimization Team Leadership Partnership Development Negotiation Customer Retention Customer Service

Product Manager

Zapinvest

Jan 2017 - Dec 2022 (5 years 11 months)

Managed web content and real estate listings, adapting to data analysis and market trends. Negotiated contracts with real estate developers, ensuring favorable conditions for off-plan sales. Launched and managed the Zap Privilege app, driving customer loyalty.

Web Content Management Data Analysis Contract Negotiation

Spa & Wellness Manager

Grecotel

Jan 2010 - Dec 2017 (7 years 11 months)

Improved guest satisfaction and department revenue through marketing and promotional initiatives. Managed Wellness operations, team leadership, and onsite promotions.

Revenue Management Marketing Team Leadership

Booking Agent

Dreamplace Hotels & Resorts

Jan 2014 - Dec 2015 (1 year 11 months)

Boosted annual revenue by proactively upselling tailored promotions for future bookings. Enhanced guest satisfaction by delivering customized booking solutions.

revenue enhancement Upselling

Store Manager

Koodza

Jan 2009 - Dec 2010 (1 year 11 months)

Managed the implementation of five hard-discount stores nationwide, expanding company influence and market presence. Oversaw operational setup, staffing, and initial performance tracking for each new location.

Implementation Staffing

Entertainment & Event Manager

Kalimera Kriti Hotel

Jan 2007 - Dec 2008 (1 year 11 months)

Organized comprehensive entertainment programs for hotel guests, significantly boosting satisfaction and repeat business. Coordinated events, managed staff, and ensured high-quality guest experiences.

Event Management

Administrative Assistant

SGS

Jan 2005 - Dec 2007 (2 years 11 months)

Managed agendas, billing processes, and customer communications, significantly enhancing operational efficiency. Provided essential administrative support to ensure smooth daily operations.

Administrative Support Billing Customer Communications

Internship in Entertainment Department

Club Asteria

Jan 2002 - Dec 2003 (1 year 11 months)

Organized children's activities and fitness programs as part of the entertainment department. Actively participated in evening shows and assisted with program coordination.

Children'S Activities Entertainment Support Event Participation

Internship in Front Office Department

Mercure Hotel

Jan 2001 - Dec 2002 (1 year 11 months)

Provided daily support in front office operations, contributing to enhanced guest experiences. Assisted with guest check-in/out, inquiries, and administrative tasks.

Check In Out Assistance