Looking for a job

Santiago Barro

@santiagobarro

Message

Customer success and VIP managememt

Spain

Message

What I'm looking for

I seek a customer-success role at a fast-growing company where I can reduce churn, increase upsells, and improve client experience through strategic account management and cross-functional collaboration.

I am a results-oriented customer success and VIP account manager with 3+ years of experience in high-touch client management within luxury health, aesthetics, and real estate sectors. I specialize in reducing churn, improving retention, and identifying upsell opportunities that drive measurable revenue growth.

I have led cross-functional coordination between clinical, administrative and commercial teams to resolve escalations quickly and improve service delivery, while implementing CRM tools and KPI frameworks to increase operational visibility and efficiency.

My achievements include a 15% reduction in client churn, a 15% improvement in VIP client retention, a 30% increase in upsell revenue, and process improvements that boosted transaction efficiency and guest satisfaction scores.

Experience

Work history, roles, and key accomplishments

Key Account VIP Manager

Redpiso Grupo Inmobiliario y Financiero

Jan 2024 - Dec 2025 (1 year 11 months)

Managed end-to-end relationships with high-net-worth clients, reducing churn by 15% and coordinating complex transactions to accelerate close rate by 20% while increasing upsell revenue by 30%.

Upselling Negotiation CRM Revenue Growth

Process & Continuous Improvement Consultant

Palladium

Jan 2022 - Dec 2024 (2 years 11 months)

Led process optimization across hotel units, improving transaction efficiency by 20% and raising guest satisfaction (NPS/CSAT) by 5% through CRM implementation and KPI framework development.

Process Improvement CRM KPIs Operations Coordination SAP Data Analysis Customer Satisfaction Project Management

Freelance Web Developer

Self-employed

Jan 2016 - Dec 2022 (6 years 11 months)

Delivered web development projects for clients from 2016–2022, building front-end and back-end solutions and managing client relationships to meet functional and timeline requirements.