JHJorge Astorga Hernandez
@jorgeastorgahernande
API Integrations Project Manager with expertise in partner collaboration.
SpainWhat I'm looking for
I am an experienced API Integrations Project Manager currently working at bunq, where I coordinate API partner integration projects for the Spanish market. My role involves sourcing new affiliate partners and collaborating closely with the product team to enhance functionality and user experience. I pride myself on providing comprehensive support to customers and partners, ensuring seamless implementation and troubleshooting technical issues.
Previously, I served as an API Integrations Project Manager at Avantio, where I managed internal and external communications for the API Integrations department. My background in customer care has equipped me with the skills to analyze and improve partner experiences effectively. I am fluent in English, French, and Spanish, and hold certifications in IELTS C1 and DELF B2, which complement my technical expertise in API integrations.
Experience
Work history, roles, and key accomplishments
API Business Integrations Specialist
bunq
Oct 2023 - Present (1 year 7 months)
Coordinated API partner integration projects for the Spanish market, sourced new affiliate partners, and collaborated with the product team to suggest improvements. Provided customer and partner support, troubleshooting, and conducted improvement analysis to enhance overall partner experience.
API Integrations Project Manager
Avantio
Jul 2023 - Oct 2023 (3 months)
Managed API project coordination and internal/external communication for the API Integrations department. Provided partner support, troubleshooting, and conducted improvement analysis.
Support Specialist USA & LATAM
Vacation Rental Software
Mar 2022 - Sep 2023 (1 year 6 months)
Provided support for USA and LATAM clients, focusing on customer inquiries and troubleshooting issues. Ensured high levels of customer satisfaction through effective communication and problem resolution.
Front Desk Receptionist
ILUNION Hotels
Sep 2021 - Apr 2022 (7 months)
Handled front desk tasks including billing, invoicing, and providing personalized guest service. Managed night audit shifts and ensured smooth operations.
Operations Manager
Hotel Luxury Suites
Mar 2021 - Sep 2021 (6 months)
Oversaw OTA connections, cross-selling, and market analysis. Managed commercial operations and negotiations, along with front and back office duties.
Operations Manager
Hotel 11th Principe by Splendom Suites
Jun 2018 - Feb 2021 (2 years 8 months)
Managed channel mapping, negotiations with agencies and OTAs, and conducted customer satisfaction and revenue analysis. Supervised hotel management operations.
Front Desk Receptionist
Hotel Splendom Suites Gran Via
Mar 2017 - Jun 2018 (1 year 3 months)
Performed all front desk tasks including customer service, invoicing, and reservations. Supervised hotel services and managed social media updates.
Education
Degrees, certifications, and relevant coursework
4Geeks Academy España
Full Stack software developer - Junior, Computer Software and Media Applications
2024 - 2024
Activities and societies: Skills acquired include MySQL, CSS, HTML5, JWT, SQL, Bootstrap, Google API, Render, Python, React.js, GCP, Research Skills, Cloudinary, Flask, PHP, JavaScript.
Completed a program in Computer Software and Media Applications, focusing on full stack software development skills.
EAE Business School
Master of Business Administration - MBA, Hospitality Administration/Management
2020 - 2023
Grade: MBA Hospitality & Tourism Management
Activities and societies: Skills developed include Research Skills, Analysis, Writing, and Communication.
Pursued a Master of Business Administration with a focus on Hospitality Administration and Management.
Centro Ágora
Diploma de Hotelería General - Recepcionista Hotelero, Hotel Management
2016 - 2017
Obtained a diploma in General Hotel Management, specializing as a Front Desk Receptionist.
Alianza Francesa de Cuba
Associate's degree, French Language
2008 - 2009
Grade: DELF B2
Activities and societies: Skills developed include Grammar, Research Skills, Writing, and Communication.
Completed an Associate's degree focused on improving proficiency in the French language.
Universidad de La Habana. Facultad de Lenguas Extranjeras
Licentiate degree, Languages
2002 - 2007
Activities and societies: Skills developed include Grammar, Fact-checking, Research Skills, Writing, and Communication.
Earned a Licentiate degree in the Study of the French and Italian Language.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
Social media
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