Open to opportunities

Sebastian Leon

@sebastianleon

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Bilingual customer service and copywriting specialist with sales experience.

Colombia

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What I'm looking for

I seek a bilingual role where I can combine customer support, translation, and copywriting to improve client experience and drive international sales growth.

I am a motivated bilingual professional with over 6 years of experience in customer service, sales, translation, and copywriting. I have supported sales teams, led bilingual support staff, and developed clear, engaging marketing materials and client communications in both English and Spanish.

Throughout my career I provided bilingual support via phone, chat and email, trained new agents on tone and bilingual interaction, and assisted translating promotional content, contracts, and client communications. I have managed teams to ensure smooth communication between English and Spanish-speaking stakeholders and delivered high-quality results under pressure.

I bring strong CRM familiarity, copywriting and translation skills, and practical knowledge of Microsoft Office, AI tools, and digital marketing. I am known for empathy, adaptability, and effective problem solving across international audiences.

Experience

Work history, roles, and key accomplishments

Client Support Lead

AA Logistics

Jan 2022 - Dec 2025 (3 years 11 months)

Managed a bilingual support team, developed marketing copy and client communications, and ensured smooth problem solving and communication between English and Spanish stakeholders.

Team Management Bilingual Support Copywriting Client Communication Problem Solving CRM Cross Cultural Communication

Sales & Translation Assistant

CRS Records

Jan 2020 - Dec 2022 (2 years 11 months)

Supported the sales team with bilingual correspondence and assisted translating promotional content, contracts, and client communications between English and Spanish.

Translation Sales Support Bilingualism Copywriting Client Communication Content Localization Email Communication

Customer Service Representative

Teleperformance

Jan 2018 - Dec 2020 (2 years 11 months)

Provided bilingual (English/Spanish) phone, chat, and email support to U.S. customers and trained new agents on communication tone and empathetic bilingual interactions.