Open to opportunities

DIANA Diana Lucía Muñoz Sánchez

@dianadianalucamuozsn

Message

I support customers and global communication across Spanish, English, and French.

Colombia

Message

What I'm looking for

I'm looking for a role where I can support customers or teams through multilingual communication, digital tools, and organized administrative work while continuing to grow in international and cross-cultural environments.

At Teleperformance, I provided professional customer support by phone, resolving inquiries, handling complaints, and assisting clients with account and service needs while meeting performance targets.

I'm a Modern Languages student at Universidad EAN focused on digital communication, linguistic development, and cross-cultural collaboration. Through language projects and an academic exchange at Aix-Marseille Université, I've developed experience in multilingual communication, cultural diversity, virtual workshops, and personal brand visual identity design.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Teleperformance

Mar 2024 - Dec 2025 (1 year 9 months)

Provided professional customer support via phone, resolving inquiries and handling complaints efficiently while ensuring high customer satisfaction and meeting performance targets. Adapted quickly to fast-paced environments and assisted clients with account support and service inquiries.

CRM Salesforce Microsoft Office Microsoft Word Notion Multitasking Organizational Skills Communication Skills

Education

Degrees, certifications, and relevant coursework

Universidad EAN

Bachelor's degree, Modern Languages

2023 -

Pursuing a Bachelor's degree in Modern Languages with a focus on English, French, Portuguese, and Digital Communication Studies.

Aix-Marseille Université

Academic Exchange Program, French Language and Culture

2026 - 2026

Participated in an international academic exchange program focused on immersive French experience, developing cross-cultural communication and teamwork skills.