David Alberto Londoño Estrada
@davidalbertolondooes
Bilingual customer service professional specializing in English/Spanish client support and issue resolution.
What I'm looking for
I’m a bilingual professional with extensive experience providing customer service to international clients in English and Spanish. I’m recognized for excellent communication skills, patience, and the ability to resolve inquiries while maintaining a positive, professional attitude.
Most recently as a Professional Bilingual Agent at Monopolio Inmobiliario S.A.S, I supported international clients with recruitment support, problem resolution, appointment scheduling, and sales assistance—always guiding people through clear next steps. Previously at IQOR S.A.S., I handled customer inquiries and provided support via phone and email, while participating in the hiring process for Walmart.
Beyond my day-to-day support work, I focus on intercultural communication, task prioritization, and calm decision-making under pressure. I enjoy dynamic environments where I can learn fast, communicate effectively, and keep client interactions smooth from first contact to resolution.
Experience
Work history, roles, and key accomplishments
Bilingual Customer Service Agent
Monopolio Inmobiliario S.A.S
May 2025 - Feb 2026 (9 months)
Provided English/Spanish customer service to international clients, supporting recruitment, resolving inquiries, scheduling appointments, and assisting with sales. Maintained a positive, professional communication style while guiding clients through issues and requests.
Customer Support Agent
IQOR S.A.S
Jun 2024 - Feb 2025 (8 months)
Handled customer inquiries and provided support via phone and email. Participated in the hiring process by guiding candidates through application steps and initial assessments for Walmart.
Education
Degrees, certifications, and relevant coursework
INSTITUTO ENGLISH EXPLORE
Diploma in Foreign Languages (English), Foreign Languages (English)
2021 -
Earned a Diploma in Foreign Languages (English) from INSTITUTO ENGLISH EXPLORE.
INSTITUTO FERRINI
High School Diploma, Secondary Education
2013 -
Completed secondary education at INSTITUTO FERRINI and earned a High School Diploma.
Availability
Location
Authorized to work in
Job categories
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