Open to opportunities

Sebastián Camilo Rivera Ramírez

@sebastincamilorivera

Multilingual customer support professional with 3+ years resolving high-volume inquiries and improving satisfaction across phone, chat, and email.

Colombia

Message

What I'm looking for

I’m looking for a customer-focused role in an international, fast-paced team where I can handle high-volume inquiries in multiple languages, use CRM to resolve issues quickly, and collaborate cross-functionally to improve satisfaction and support sales.

I’m a Multilingual Customer Support Representative with 3+ years of experience handling high-volume customer interactions across phone, chat, and email. I’m fluent in Spanish, Portuguese (C1), and English (B2+), and I focus on efficiently resolving issues, improving customer satisfaction, and supporting sales opportunities.

In international, fast-paced environments, I manage 40–60+ customer interactions daily and coordinate clear communication between clients and internal teams. I’ve supported bookings, changes, and general support, collaborated on timely issue resolution and service delivery, and worked with CRM & customer data management while maintaining accuracy and meeting service level agreements (SLA).

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Volvo Trucks

Apr 2025 - Jul 2025 (3 months)

Provided multilingual customer support (English, Spanish, and Portuguese) in an international corporate environment, handling inquiries, process requests, and follow-ups while coordinating with internal teams.

Multilingual Customer Service Phone Support Chat Support Email Support Active Listening Team Collaboration Time Management

Customer Support Representative

Igt-Aircanada

Sep 2024 - Mar 2025 (6 months)

Handled 40–60+ customer interactions daily via phone, chat, and email in English, Spanish, and Portuguese, resolving bookings, changes, and support issues with a high satisfaction rate.

Customer Support Phone Support Chat Support Email Support Change Management Multitasking

Customer Support Agent

Continuum-Colgatepalmolive

Jul 2023 - Mar 2024 (8 months)

Provided Portuguese-speaking customer support via chat and phone, managing high-volume inquiries while maintaining accuracy and clear communication.

Customer Support Chat Support Phone Support Team Collaboration

Marketing Manager & Specialist

Teleperformance

Mar 2021 - Feb 2023 (1 year 11 months)

Delivered high-quality support in Portuguese and Spanish by applying active listening to resolve customer inquiries promptly and consistently meet service level agreements.

Customer Support Spanish Portuguese Support (C1)Active Listening