Open to opportunities

Nataly Castañeda Raigosa

@natalycastaedaraigos

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Bilingual customer service representative skilled in support, communication, and problem-solving.

Colombia

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What I'm looking for

I seek a collaborative, customer-focused role where I can use bilingual communication, CRM familiarity, and problem-solving to improve customer satisfaction and grow professionally.

I am a motivated customer service representative fluent in Spanish and English with strong written and verbal communication, empathy, and attention to detail. I have experience responding to customer inquiries via chat, providing clear information on products, pricing, and availability, and working with subtitling and translation on the Amara platform.

I am studying Systems Engineering and hold a technical degree in Tourism, combining technical curiosity with customer-focused service skills, familiarity with CRM systems, and strong task organization. I bring reliability, active listening, and a positive attitude to collaborative teams and am eager to contribute to a customer-focused company.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Freelance

Mar 2025 - Aug 2025 (5 months)

Responded to customer inquiries via chat, providing clear information on products, pricing, and availability and maintaining positive customer interactions. Managed multiple tasks and resolved issues efficiently to support customer satisfaction.

Customer Support Chat Support Multitasking Empathy Active Listening Problem Solving

Subtitling & Translator

Freelance

Dec 2024 - Mar 2025 (3 months)

Subtitled and translated videos on the Amara platform, delivering accurate translations for music videos, comedy skits, and educational content between December 2024 and March 2025. Ensured timing accuracy and cultural clarity in localized subtitles.

Translation Amara Platform Localization Attention To Detail Quality Assurance