Sean Fadiga

Managed shop operations from opening to close, handling large cash deposits and reconciliations. Delivered high-quality customer service, resolving inquiries and ensuring compliance with betting regulations. Supervised and trained team members to maintain service standards.

Managed shop operations from opening to close, handling large cash deposits and reconciliations. Delivered high-quality customer service, resolving inquiries and ensuring compliance with betting regulations. Supervised and trained team members to maintain service standards.

Participated in Agile sprints including planning and retrospective meetings. Used Git for version control and collaborative coding, gaining exposure to code optimization and technical documentation. Learned networking fundamentals and hardware/software troubleshooting.

Participated in Agile sprints including planning and retrospective meetings, using Git for version control and collaborative coding. Gained exposure to code optimization, technical documentation, and IT infrastructure. Learned networking fundamentals and hardware/software troubleshooting.

Provided technical support via phone, email, and chat for a wide range of customer issues. Diagnosed and resolved technical problems, ensuring minimal downtime for users. Supported customers across multiple channels, maintaining high satisfaction ratings.

Provided technical support via phone, email, and chat for a wide range of customer issues, diagnosing and resolving technical problems. Maintained accurate customer records in internal databases. Supported customers across multiple channels, maintaining high satisfaction ratings.

Used CRM software to manage customer data and interactions. Integrated sales efforts with e-commerce platforms to improve customer experience and revenue. Built rapport with clients, improving retention and lead conversion.

Used CRM software to manage customer data and interactions, integrating sales efforts with e-commerce platforms. Built rapport with clients, improving retention and lead conversion. Improved customer experience and revenue through sales efforts.

Studied core computer science concepts including IT Services Practice, Operating Systems, and Networking Fundamentals. Gained practical skills in Web Development.

Activities and societies: Key Modules: IT Services Practice, Operating Systems, Networking Fundamentals, Web Development

Studied core computer science concepts including operating systems and networking fundamentals. Gained practical knowledge in IT services practice and web development.

Completed a BTEC qualification focusing on Business and Religious Studies. Developed foundational knowledge in these subject areas.